Lofts of Wilmington

I moved in this month and although the experience moving in was interesting, I can’t fault the staff for something they couldn’t control. I am happy to say that Jason and Ms Monique communicate very well. I’d receive a response within minutes which is amazing because they run a whole community and if I don’t receive a response, it takes nothing but a few steps to walk in and ask in person. One thing I wish I did know, was that the post office will not deliver packages here. I receive FedEx and UPS with no problem but if you order from Amazon, expect to pick it up in person.

With management, changing hands so often, it’s no wonder they can’t get phone calls answered, work orders completed, or anything like THAT. THE LITTEL SPRAY BOY seems to go out of his way to be rude and could use a really good lesson in tact, as can ALL of the “new staff” that SHOULD know better how to speak to people that you are supposed to be concerned about. None of this is present at this place. You’ll will reach some rude lady who will put you on hold and just transfer you to a manager in the middle of your conversation when things aren’t going her way. My place predecessor was a chain smoker and the smell STILL exists. Why call about THAT if they have a problem coming fix a simple drawer problem. Save yourself the aggravation. Way too much to pay for the pitiful excuse for customer service you receive in return. Hated it!!

I spent two years here, don’t do it. Horribly unorganized money hungry company with no desire to cater to tenants. Roaches everywhere, broken dishwasher and A/C without any response from maintenance. Not to mention no response from the manager after months of me trying to get contact. I closed my lease and they’re still trying to get me to pay them.

I couldn’t have picked a better place to move! The new team is amazing, we got everything figured out even after our original apartment didn’t work out. Summer was an angel! And Caleb was also amazing, he got us set up and helped a great deal with keeping us level headed since this is our first apartment. It was very welcoming in the office with snacks and water. Just an all around better experience than we experienced when we first applied with the other team. We really felt like they cared about how we felt and how our apartment was set up! Can’t wait to make memories here in my new place (:

I have lived at the Lofts of Wilm for over 2 years now, just signed my 3rd lease. I really love it here. Sharice, the Asst Manager, is always sweet, professional, and attentive to any questions or needs. I rarely have issues at my place, but when I do, they take of them expeditiously. I just had my A/C stop cooling, and Rodney came immediately after I called and took care of it. He is always working hard around the complex. Since he lives on site, you often see him walking his dog and checking on things on the property. I feel safe knowing he is around. Managers have come and gone during the time I have been here, but Sharice and Rodney are amazing constants at the complex. Thank you for all your hard work Sharice and Rodney!

We signed our lease. Within a week of move in date, it took several emails and over a dozen calls to finally reach someone to get basic information, electric, internet, etc. Finally located leasing office through Google upon arrival and received horrible customer service. We were given excuses for the phones not being answered and our welcome packet “fell though the cracks”. And was told I could not receive my keys until I paid and due to negligence on behalf of Lofts, my account had been verified that day. When we arrived at the “newly renovated” apartment, nails and staples were in and on the floors and stairs, blinds were broken, shower was dirty and drain cover not secure, fan for stove doesn’t work and there was construction debris all over the apartment. Everything seems to have been painted over for the new renovation. Since move in we have had roaches and fleas inside and outside though we are required to pay a pest prevention fee monthly. I have had to attempt to treat these issues myself out of my own pocket. The laundry area, grills and community area are not maintained. The “pet park” smells so bad I smell it in my apartment. There are no poop bags and trash receptacles are full. This place is overpriced, there is no communication from the company. Look else where if you want to live comfortably. These people are just taking peoples money.

I have lived here for over a year and I have a serious mold problem, management here is incredibly unprofessional and unresponsive. I have called numerous times, been treated like I’m crazy for being concerned about an absurd amount of mold under my sink, in all of my cabinets, and in my ceiling. I shouldn’t have to call 15+ times and show up to the office to get this taken care of. The guys left pieces of my ceiling in my sink, hand marks on the wall, a hole in my ceiling and mold in the cupboards. I pay almost $1,200 a month for a moldy apartment with original cabinets and no dishwasher. If you’re considering moving in-don’t. They’re over priced with no perks and do not take care of issues in a professional manner.