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Reviews — 8
Way too small for it's capacity. When operating at busy times theres no where to sit, with one small/expensive duty free shop, one cafe with about 30 people in line constantly and one restaurant. Lounge had about 20 people waiting in line constantly and was full. Really crap airport. Security line and speed was the only quick thing.
I would describe this aiport as unorganised, slow-paced, tiresome and lacking in communication.
There's only 1 coffee corner past security, of which the queue is about 30-50 men strong at all times. The gates leave almost no room for queueing, and there are far too few seats around to sit down.
The staff is relatively friendly.
There's only 1 coffee corner past security, of which the queue is about 30-50 men strong at all times. The gates leave almost no room for queueing, and there are far too few seats around to sit down.
The staff is relatively friendly.
Quiet day and absolutely chaos. Either there was nobody managing the airport or they are completely incompetent. All that was needed was some communication and a half decent manager to make some decisions and communicate. In the end the passengers helped each other to do the managements job
A small airport with stunning views
A very small airport. Very interesting and entertaining. Not the regular. You do get a stunning view when you land there. The security officer was not too polite. But it is rather easy to get there considering Tyrol has a great public transportation system.
Chiara and Manuela, who welcome you to the Priority Pass Lounge, are absolutely one of the biggest reasons to come to Innsbruck. Not just to the lounge or the airport, but the town itself.
When you approach the counter they are smiley and pleasant and eager to welcome you.
For families with kids they tell you about the almost invisible 'magic door' through which you must pass to access the lounge. So clever and enchanting. What a fun and creative way to add-value to people's journey!
Inside, the lounge is nicely designed with big sofas, individual seating, quiet booths for working and big windows revealing gliders and planes taking off and landing.
The lounge good croissants, jams, yoghurts, coffees and other beverages. There are also monitors so you know when your gate is announced - AND bonus, general boarding announcements can be heard in the lounge.
Manuela, would also occasionally pop in to the lounge to clear plates etc. and even made a point of wishing guests a nice flight. When was the last time someone wished you that?
In short this is a great lounge, managed by two really delightful people who are great ambassadors for Austrian hospitality. They're both worth promoting, rewarding and probably cloning.
If only more Priority Pass Lounge hosts were as pleasant, playful and professional.
When you approach the counter they are smiley and pleasant and eager to welcome you.
For families with kids they tell you about the almost invisible 'magic door' through which you must pass to access the lounge. So clever and enchanting. What a fun and creative way to add-value to people's journey!
Inside, the lounge is nicely designed with big sofas, individual seating, quiet booths for working and big windows revealing gliders and planes taking off and landing.
The lounge good croissants, jams, yoghurts, coffees and other beverages. There are also monitors so you know when your gate is announced - AND bonus, general boarding announcements can be heard in the lounge.
Manuela, would also occasionally pop in to the lounge to clear plates etc. and even made a point of wishing guests a nice flight. When was the last time someone wished you that?
In short this is a great lounge, managed by two really delightful people who are great ambassadors for Austrian hospitality. They're both worth promoting, rewarding and probably cloning.
If only more Priority Pass Lounge hosts were as pleasant, playful and professional.
Slightly chaotic during busy periods; insufficient areas for travellers to wait and many people were sitting on the floor outside the airport waiting to check in.
Worth noting, it would seem many airlines open their cehck-in desks 2 hours prior to the flight.
The restaurant options in the airport are incredibly expensive, don't expect to get any change from €10 for a plate of chips and a soft drink.
Airside was incredibly busy as well with people forced to sit on stairs due to huge numbers waiting.
On an upside, the airport has a viewing area non-airside with stunning views of the surrounding mountains.
The Tirol lounge is quite small but a nice place to wait for your flight.
Worth noting, it would seem many airlines open their cehck-in desks 2 hours prior to the flight.
The restaurant options in the airport are incredibly expensive, don't expect to get any change from €10 for a plate of chips and a soft drink.
Airside was incredibly busy as well with people forced to sit on stairs due to huge numbers waiting.
On an upside, the airport has a viewing area non-airside with stunning views of the surrounding mountains.
The Tirol lounge is quite small but a nice place to wait for your flight.
