Boiling Point

I ordered a side of meat and took them 15-20mins . Asking multiple times, but they kept saying is coming . We finished the pot, and then the meat came out. I'm so disappointed at their service lately.

I have heard so many good things about this brand, so when I visited SoCal, I tried it out on first day of my trip. Had to say I was a bit disappointed and give it 3/5.

Food - big portion. The pot is stuffed with a great varieties of ingredients and is very filling. We ordered beef hot soup, house special and for their BOGO 50 boba and appetizer, two each. I personally like the beef hot soup but my husband told me the the house special did not meet his expectation, not bad though. Both drinks and appetizers were okay.

Price - unbelievably reasonable. With all above mentioned, we ended up paying $50ish. Maybe because we are traveling from NYC? Everything seems so reasonable, except for the gas, lol.

Service - slow. Staffs were nice but very slow.

Atmosphere - big disappointment. The restaurant looks dirty, from the floor to table to chairs to her bathroom. The bench that I sat has stains on it, which seems to sit there for quite sometime already. The bathroom has stains all over the sink and toilet. And the sauce containers did not get cleaned have sauce everywhere. Wish they pay more attention to this.

Overall, 3/5. Good food but definitely need to work out something for the cleanness.

The food was amazing, but the service at this location is so so. If the Boiling Point in Irvine is not closed for renovation, otherwise i wouldn't drive this far to this location. Plus, one of the male waiter almost spilled the entire soup all over me, and luckily he didn't, and he didn't even say sorry or apologize, and he set the food on the table, and then he walked away. I can't wait until the location in Irvine reopens back for business.

Ordered the new Hot Green pot at this Garden Grove location at around 11:10 AM. Meal came out with a metal coil on the beef. Should have stopped eating then but I chalked it up to an accident, then when I got to the bottom of the pot, I bit into a piece of fish that was raw in the middle.

Complained and got told by the employee that 1/ that wasn’t fish, it was tripe, the type that you often see in pho (it was 100% a fish filet, and I would know what tripe looks and tastes like, I’m Viet) and 2/ we should have let it cook for longer (it was at the bottom of the pot and the outside was cooked. This probably happened because the inside was frozen). At no point could it have possibly been their fault of course.

Resolution included for transparency: we were comped the pot (but still charged for the accompanying tea, which came with the pot for free), and 20% of the other pot (we ordered two). Is this fair for raw fish and metal coil? You be the judge.

If you want to come to this location, just know that this can happen to you to. Is this a huge health violation? Yes. Will they do anything further about it? Likely not. Just know that you assume the risk by coming here I guess.

Normally I have no issues with the delivery or in person experience. However it's been about 3 times now in total out of the many orders I've placed that I would have a delivery issue on the restaurant's part and when I call after there is no one to pick up the call. Eventually they just cancel my repeated calls. Otherwise when I call for any other reason at different times the phone seems to be operational; almost feels intentional. I would recommend going in to eat because the food overall is amazing. In the restaurant it does feel a little cramped because of the set up even though the layout is quite spacious for a smaller location. Also depending on the day or time there can be a moderate line, with processing of wait times not being bad at all.

After we got checked in to the store, everything was good. The service was quick and great. The tofu was surprisingly delicious. Holy Cow was great as other stores I’ve been too. I’m not sure if I was just hungry but I enjoyed the House Special at this place more than other places I’ve been to. My only complaint is the waiting. We were waiting for an hour to be seated with no status update. It would have been better if we can check where we are in the waiting list so we don’t to wait in-front of the store for that long.

Yum, I really enjoyed the mushroom veggie soup with rice. At first, I was a bit bummed it doesn't come with spicy levels, but they have really flavorful and spicy condiments at the table to add in and dip with. I'm not sure what my mom and grandma got exactly but they really liked it and the scallion rice, too. My mom introduced me to this place & said it can be common to wait an hour to so. Luckily, we were seated right away. I like that it has quick pleasant service, delicious variety of toppings for a vegetarian like me, and the sauces! Oh, also, these wide clear noodles inside the broth (that you can ask for more) were really good! Non-disposable chopsticks were greatly appreciated! I like eating with non-plastic and non-disposable utensils. Would definitely come back!