The Arc of Northern Virginia

Cant get calls to pick up or return calls. I found a disbursement request, have no idea what it is and they left no contact info on request. I will most likely have to revoke the trust since no one will call or pick up phones.

Exceptional service when setting up a special needs trust for my daughter. The Director has unsurpassed knowledge to set up and manage the trust. She and her team took the time to explain the all the variables to consider and why each step in the process was required. I have complete confidence that my daughter's needs will be supported.

NOT ADDRESSING SPECIAL NEEDS: I am volunteering to help a young disabled Black male purchase medical items needed. No one will answer any questions. No one knows why the child's account with them has consistently shown a drop of almost 20%. The monthly statements provide no details on the actual investments and show BIG LOSSES and FEES! NO ONE is answering the questions. The Arc is still accepting more and more deposits while harming the participants they have and it is IMPOSSIBLE to get out of it while they get paid and DO NOT ALLOW WITHDRAWALS. Who are these people with the positive comments? They must not be beneficiaries because The Arc does not care! I will stay the course and keep helping and keep calling.

I don't think they manage the investments in the special needs trust themselves because their customer service is pretty poor. I think the bank managers those investments. The investments do pretty well but the follow-through on submitted disbursement request is abysmal

Can't get a call back as tried. I call and leave messages. The computation is very poor. .

A fantastic group of caring advocates and professionals. Keep up the great work Arc, and it's been an honor working alongside you when needed as a psychologist in supporting families with disabilities in the DMV!

Michael Oberschneider, Psy..D, NCCE, NCPC
Ashburn Psychological and Psychiatric Services
Licensed Clinical Psychologist
Nationally Certified Custody Evaluator
Nationally Certified Parenting Coordinator

I am so glad I stopped by The ARC of Northern Virginia today. I was promptly greeted by Allie. She was very welcoming and provided me with contact
information and reading material.