Bowlero Chelsea Piers

Have been bowling here for years. Recently went to bowl for the Monday mayhem special and found out it was no longer a special they had. Now the “special” is 3 games and a $10 arcade card for $40 including shoes. Arcade card doesn’t help you can only play one game.

The changes that have been implemented have not been for the better. First they took away the happy hour special which would allow you to get some drinks for $5.50. Then they brought up the price for the Monday mayhem from $26 to $32, now the Monday special is gone altogether. I am not sure why they took it away, but it wasn’t for the better. Need to bring this special back.

Used to be a regular here, but no longer will be because the cost per game is too expensive.

First off, Jasmine and Desire were amazing. Jasmine blessed us. I accidentally booked it a week ahead and Jasmine took care of us and hooked up last minute. Gave us 2 lanes and had food already getting cooked on our bday celebration. Desire catered to our group, helping with drinks and whatever we needed. Both were so nice. Now, as of the experience, our kids had a ball. They definitely enjoyed themselves and asked when can we come back. We had 2 hrs of bowling and then played arcades. We definitely going back for other bday parties. Amazing experience and amazing customer service. Friendly and super helpful. I totally recommend going.

A lot of fun, we had a private room with very good service

Loved the atmosphere, and the bartender was amazing. Had I remembered her name, I would've posted, but I have a weak short-term memory when it comes to proper nouns, 😆 🤣

A great date night. Excellent service. Food was ok. Drinks were excellent as well. Ambiance was cool. Arcade was a bit pricey.

Great service have nothing to do with the workers or food . I remember this place back in the days and let me tell you it was way better than today. One thing I don’t respect about business like this is the drinks on the menu don’t look the same way when it comes out. This was very upsetting for me and my girlfriend we returned our drink to make it stronger. There’s hardly no fun arcade just some good ones like air hockey, laser tag and bowling. The bowling experience was amazing and expensive and the food was delicious. I wish there was better arcade and the drinks that looks the same way as the menu. Then one thing is when you’re done playing bowling they rush you out from your seat for you can leave fast cause other people reserved the seats. Me and my crew was talking about the waiter good work for we can give him a nice tip and boom you just start seeing more workers trying to rush you out. I noticed the waiter got upset about it I saw it on his face. The experience is definitely not like before this business change so much!! won’t come again!! I will definitely not be recommending this place at all!!
Only 2 stars cause the bowling and waiter was great.

We(16 ppl) made a 2 hours reservation to celebrate my mother’s bday, a week prior to the event I was offered to order the food in advance, but I opted to order on site, so my guests would be free to order whatever they wanted to.

We arrived 15-20 mins late, it took them forever to take our order order anything, and another forever for the food to arrive, our order didn’t arrive probably 20 minutes before our time was up(sliders, wings, and nachos, nothing crazy.) BEFORE the food even arrived I was questioned if I wanted to extend the time since the food had not arrived by then.

They brought the food but didn’t bring silverware, I had to get it on a party beside us, I had to go after clean cups, the soda was done and nobody would come to ask to refill (myself, for example didn’t have a chance to drink nor even a cup of soda), I asked the girl who came to take our order more and she said she wasn’t the one responsible for our lane but later on she came to ask if we wanted more food(???), I had to clean up the pile of empty dirty dishes on our table so we could sing happy bday and cut the cake, after going to the bar area to grab napkins(you would expect they would have common sense and bring it once you order wings), silverware, clean cups, go after the waiter to order more food(we had to cancel bc the extended time was up and they didn’t bring the pizza on time) and soda, cleaned up our table they still charged us $163 for EVENT FEE when I had to do the staff’s job and $177 extension time that was forced since they couldn’t deliver the food within 30 minutes, and on top of that I had to deal with my family asking where was the food we ordered since everybody was starving.

I requested a refund for those 2 items but the manager said we didn’t complain on that day(even tho he never came to our table to ask for a feedback on the experience and to not end up the night “fighting” I preferred speaking to our host) and since we arrived a 15-20 minutes late, which I did questioned the waiter, so since the lack of complaint is an issue me and my family will make sure we will be heard so it doesn’t happen to other people.

It has the ambiance to be a fun and memorable night, the staff was friendly but EXTREMELY unprepared which made our experience very unpleasant and the food was ok.