Turquoise Trail Jewelry

Very friendly gentlemen working there. Beautiful pieces for every taste.

We bought two rings there. Delightful people.
There is a cultural conflict that if they could resolve would make them a five-star store in Santa Fe. They seem to think that if they start the price very high and cut it down to about half that they will get the sale. I’m sure it works but it is a strike against them and their reputation. It’s a gimmick that comes from other countries that doesn’t work so well in the US. People like to not feel the heavy sales pitch or the gimmicky price drop. Americans want to know they are getting a good price for a good product and not have to question if they are being cheated. Once you purchase from them, however, they become more genuine and extremely helpful. We really like these people and wish them all the best. I hope they read these reviews and can learn better ways to approach their sales. I do sincerely hope that they succeed here, not only in sales, but in reputation..

Bought a ring, high pressure in store to buy, overly priced but went down drastically. It's a beautiful ring. However, at time of purchase, I was told appraisal would be mailed in about a week with a value of almost twice of what I paid. That was five months ago and I call and he (owner) assures me he will do but I have never gotten it after call attempts. I recommend to go somewhere else, since my experience was nothing but shady.

Interested in a necklace hanging on a wooden post for over a thousand dollars, (?) the polite salesman brought the piece down half price. I took the bait but now regret it. I have doubts that even the purchase price at half off is fair. Doubling the price of jewelry may prove to be a profitable marketing technique, but I remain unconvinced as to the quality of the silver, weight, craftsmanship, etc. I will not shop there again.

We love this store and shop there every time we go to Santa Fe, it's right across the street from our favorite hotel. The artisan jewelry selection is very good, and prices are fair. Some of my favorite silver and stone pieces are from there. We've also purchased beautiful glass items. The owners were proactive during the shut downs in 2020 and called us to see if we needed anything. I appreciated their effort, and look forward to returning to thank them in person.

Their “lifetime “ warranty means that if something goes wrong with your purchase, they will repair it for a significant charge. Too many other jewelry stores in Santa Fe to shop this place. Buyer beware and avoid.

They told me the lacquered wood piece “Angel” was $1100. I ended up buying a similar piece from them for $1300 which they originally told me was $1900. I left with my purchase feeling like I got a great deal but when I got home I found the same Angel piece on Wayfair for $240. I feel pretty cheated now. That said the artwork is incredibly beautiful.