United HealthCare

I paid my bill back on Kan 5 2022 and they jabe no coverage for me. I called 28 times amd was transferred each time to sales nobody can yell.me why my parents was received but im.not active. Hard to understand what they say over the phone and they talk over you

United have bad doctor poor professionals

My experience with United Healthcare has been the ultimate disappointment. I went to a Dr thinking I had TMJ after years of pain in my jaw and they confirmed i had some really serious jaw issues. When i went for a second opinion the Dr told me that only surgery would correct it for good and that the pain should go away instantly. Needless to say I was so excited to get started. The headaches have been such a game changer for me in life! Who knew that the only thing standing between me and getting rid of constant pain would be United healthcare. The Dr. proved it was congenital but the clinical services dept still declined it and when i called in they could tell me why the declined it besides that they didn't see it as congenital. When the Dr and I asked why they thought it was not Congenital and how come they were shooting down the Dr proving's they said they didn't have those notes but the regional director of clinical services was the reason it had been declined. I asked to speak directly with the regional director since they were the only ones who seemed to know why my claim was considered no congenital and Monica told me she couldnt let me speak to a manager or to the director because they were not allowed. Today i called in and tried to get some more help they told me the same thing. I feel like they are discriminating against people with jaw issues and are considering them cosmetic because they dont want to pay but inn the mean time I am having constant headaches and need help. I feel helpless I can wait to drop these people! I have always paid on time and did my copay's etc but when its their turn to step up they will not!