Local Guides World
Photos — 31
Reviews — 8
Do not go here! The room was extremely hot and have cigarette smell. After we asked the employee to turn up the AC, it was still very hot in the room. The menu is very sticky,so you can imagine it never gets cleaned. The washroom was okay, but lights are dim in some slots. There are so many other better places to go for karaoke in that same area. Avoid this place!!!
Room smelled like smoke. Was quite irritating to throat. Song selections were standard and usage was standard. Was roughly 500$ before tax and tip for a 20 person room. Dice and cups were provided for gambling games. Sound system and microphones worked well without too much interference. Kitchen service doesn't start until 10 so we had to wait quite a bit for food. They would bring out one dish at a time so we were still getting food at 1 am. Would recommend eating beforehand. Amount of food was also quite small and not reliable - fish balls stated 12 count but definitely did not get that many per order. Compared to other places, did not feel like the food was adequate for the amount of money spent.
Spontaneously came here on a Friday night, and got the Hello Kitty room. The room was clean, and the staff was decent. There were two downfalls which were the song selection touchscreen was laggy, and the simplified Chinese covering the already existing lyrics.
Want to be clear that this one-star rating is for weeknights and weekends only. Their weekday afternoon happy hour is more like a 4-star experience, with much better service, clean rooms, decent selection of songs (not 5 stars because the washrooms never have soap, the song selection touch pads have sensor issues, and the call button for service is a loud constant beep until the service guy comes in to cancel it. So you can't really sing during this time).
We've become a regular for their weekday afternoon happy hour this year, since our old go to Karaoke closed down due to the pandemic. But the past two weeknight/weekend experiences were so bad, they lost us as customers forever. There are many Karaoke places in Markham, we will spend our money elsewhere.
Problems we had these past two weeks:
- worst service we've had in any Karaoke place.
Bad experience # 1 - Weekend afternoon K - Right from the start, the two staffs acted just like another reviewer here said "seemed really upset that we existed". They kept saying they don't want to do this, and push the other person to open a new room for us. Yes, arguing back and forth right in front of us like we didn't exist. We thought if they are that busy, we were about to leave and go to another place. Then one of them asked "can you just have one mic?" and reluctantly took us in.
- found out the place was only half full, yet they gave us a dirty room filled with smoke smell (literally smelled like a big party of smokers just left).
- no mic covers (which are standard now), and the mics they gave us had no batteries from the start. We called them through the loud service button, never came, we had to go outside and chase them to get new mics and mic covers.
- we were there for a few hours, service was very slow (we ordered beers and food intermittently). Many times they didn't show up, so we had to go outside to find them.
- paying time, they said "the machine has some problems", we can only pay cash. Didn't look at us, not apologetic at all, just wanted us to pay and leave. This has never happened to us during the weekday afternoon K.
Bad experience # 2 - Weeknight - still got a dirty smoke filled room, still had slow and bad service throughout. But worst than before, the minimum charge they told us was not what they ended up charging.
- AGAIN "there's something wrong with the machine, pay cash only". They didn't even give us a receipt, we're pretty sure they were trying to pocket some money.
- Bad attitude as always, not apologetic at all, more like our existence inconvenienced them, "just pay up quickly and leave" attitude.
We've become a regular for their weekday afternoon happy hour this year, since our old go to Karaoke closed down due to the pandemic. But the past two weeknight/weekend experiences were so bad, they lost us as customers forever. There are many Karaoke places in Markham, we will spend our money elsewhere.
Problems we had these past two weeks:
- worst service we've had in any Karaoke place.
Bad experience # 1 - Weekend afternoon K - Right from the start, the two staffs acted just like another reviewer here said "seemed really upset that we existed". They kept saying they don't want to do this, and push the other person to open a new room for us. Yes, arguing back and forth right in front of us like we didn't exist. We thought if they are that busy, we were about to leave and go to another place. Then one of them asked "can you just have one mic?" and reluctantly took us in.
- found out the place was only half full, yet they gave us a dirty room filled with smoke smell (literally smelled like a big party of smokers just left).
- no mic covers (which are standard now), and the mics they gave us had no batteries from the start. We called them through the loud service button, never came, we had to go outside and chase them to get new mics and mic covers.
- we were there for a few hours, service was very slow (we ordered beers and food intermittently). Many times they didn't show up, so we had to go outside to find them.
- paying time, they said "the machine has some problems", we can only pay cash. Didn't look at us, not apologetic at all, just wanted us to pay and leave. This has never happened to us during the weekday afternoon K.
Bad experience # 2 - Weeknight - still got a dirty smoke filled room, still had slow and bad service throughout. But worst than before, the minimum charge they told us was not what they ended up charging.
- AGAIN "there's something wrong with the machine, pay cash only". They didn't even give us a receipt, we're pretty sure they were trying to pocket some money.
- Bad attitude as always, not apologetic at all, more like our existence inconvenienced them, "just pay up quickly and leave" attitude.
Pros: - Wide spacious room.
- Decent song selection of English, Korean, Chinese music
- Decent menu
- Music is all cataloged and selected through a touchpad mounted to a wall. The search function made it so easy to find the song we were looking for.
Cons: -Not the best service. The person ringing us up at the front seemed upset that we existed. He didn't smile, speak to us or even look up during and after our transaction. :( Maybe he was having a bad day.
- Disgusting washroom. NO SOAP! WHY??!?! Honestly, the women's washroom looked like someone had trashed it.
- It took us 15 minutes to find parking 🥲
- Decent song selection of English, Korean, Chinese music
- Decent menu
- Music is all cataloged and selected through a touchpad mounted to a wall. The search function made it so easy to find the song we were looking for.
Cons: -Not the best service. The person ringing us up at the front seemed upset that we existed. He didn't smile, speak to us or even look up during and after our transaction. :( Maybe he was having a bad day.
- Disgusting washroom. NO SOAP! WHY??!?! Honestly, the women's washroom looked like someone had trashed it.
- It took us 15 minutes to find parking 🥲
It was okay at best. I'm not really a karaoke person, but some family and friends enjoy it. Was in a theme room and it was a little run down and that incredibly strong scent of cigarettes. The staff tried to address it, so that was okay and they did address some other things right away. Then again, I think we were the only ones there at the time. At least one mic looked like it was near end of life with metal wiring sticking out of the head. The cover put on it was also torn. Sound was okay and I didn't interact with the system to comment. Free parking out front. Washrooms were in need of attention, and we were there fairly early that day, likely before their main busy times, so I kind of expected they would have been cleaned.
Pros: very nice room, lighting, fast service & the servers we had were very nice. Good selection of songs and sound system.
Cons: I would have given the place 5 stars but when I booked my regular room I was told the minimum price was $250 + taxes = $300 something. Upon arriving I confirmed the price with the server again. 10 minutes after the manager came in and said "the minimum price is actually $350 + taxes and tips". I said okay because I knew I was going to order more than $350 worth of food and drink. But that was just very sketchy, and they put you in a tough spot where all your friends are already there and you cannot cancel. When I was checking out the other KTV I also experienced the same thing where different servers told me different prices and all were more expensive than the online price.
Cons: I would have given the place 5 stars but when I booked my regular room I was told the minimum price was $250 + taxes = $300 something. Upon arriving I confirmed the price with the server again. 10 minutes after the manager came in and said "the minimum price is actually $350 + taxes and tips". I said okay because I knew I was going to order more than $350 worth of food and drink. But that was just very sketchy, and they put you in a tough spot where all your friends are already there and you cannot cancel. When I was checking out the other KTV I also experienced the same thing where different servers told me different prices and all were more expensive than the online price.
