Village Hotel Club

Let me take you on a tour of our room. Let's start at the window, it doesn't close properly so you can enjoy the entire night's traffic from Ferry Road. Moving over to the bed, I made it up before I left my room in the morning, when I returned the room service had quite inexplicably messed it up, genuinely thought I had walked into the wrong room.
The cups and glasses I had used that morning weren't replaced with clean ones, and the tea /coffee not replenished. And in the bathroom, marvel at the black mould around all the bath, the sink that doesn't drain, the hairy floor and the greasy bath. Oh, and this was my replacement room, because I asked for the first one to be cleaned properly, and when nothing was done by 10pm the receptionist moved me. Did I mention the haunted drawer that opens by itself? Or the bright corridor light that illuminated the entire room around the ill fitting door? The damaged scruffy paintwork, broken giant clock, wheezy Aircon? It's a pity I didn't check trip advisor before booking, plenty of alarm bells on there. Easily the dirtiest rooms I've seen in a modern hotel, genuinely jaw dropping bad.

Absolutely beautiful hotel.
Reception staff could do with a little smile every now and again.
Gym staff brilliant! Red headed lady needs employee of the month as she was so friendly and willing to help.
Swimming pool is great!
Cleaning staff were fantastic.
It was just a shame about the bar and grill. I wouldn’t recommend due to the waiter who served us, we honestly thought we’d walked into a Karen’s cafe, rude just doesn’t cut it. No eye contact spoken to like an idiot, had no customer service skills and over charged us for our meal and eye rolled at us when approached to correct, he’d then under refunded us to which we got huffs and puffs and even more rudeness. It’s such a shame one person brought our experience down.

Have stayed here on numerous occasions, and for the past year have been taking my 3-year-old granddaughter swimming at the leisure facilities.

The pool is large, safe and warm. The staff are always very professional and helpful, making it an enjoyable experience every time. On my last visit, we were assisted by Brad and Joe on reception, who were both welcoming, friendly and very kind to my little granddaughter. Thanks, guys!

Stayed here for 3 nights with a friend and absolutely loved our stay. Rooms are clean & well kept as well as being nice and spacious. Lots of services & amenities available across the hotel especially the Starbucks on the ground floor was a huge plus. Staff at the reception desk are lovely & welcoming and catered to our needs and overall we had a very pleasant stay and will definitely be recommending!

The staff on the greeting were very friendly, and the car park had lots of places to park.

If the hotel had an electrical charging station that would have been amazing.

The rooms were lovely and clean, and the shower was great and super warm.

The toilet and sink were also wonder, and we had plenty of towels.

The beds were amazingly comfortable and the pillows were very fluffy.

The overall breakfast was delicious not to oily or burnt in anyway, and the staff were just so kind.

One gentleman who was clearly into cars had a long conversation with me, and that made us feel happy as we were talking to real humans.

I wish the pool was open for much longer, as even if your going with children, a competent parent is going to watch their children and not allow anything to happen. Just something for the Village Hotel to consider as the kids were keen to use the pool/spa, but due to the busy itinerary that we had in Edinburgh, there was not time.

Generally okay. Room was smaller than expected when compared to other Village Hotels. The bed was on wheels so kept moving. Looked clean, however there were 2 dirty drinking glasses in our room on arrival. There was a huge clock on the wall above the bed but the hands were missing. There's a Starbucks on the ground floor for coffee and a bar/grill to get breakfast/dinner. The food there was nice. Staff were helpful and friendly.

I've been a member of the leisure club for over 7 years and can say that the staff are always on hand to assist with workout machines, free weights or general gym assistance. The pool, steam and sauna are also great! Always clean and well managed. I would highly recommend the hotel for a break in Edinburgh and I would highly recommend becoming a member of the gym.