One Fat Frog Kitchen Equipment

Well I was supposed to get my trailer today instead I do not even have a date for pickup. All they give you here is excuses and no solution. They tell you to pay in full so you can get your trailer give you a date and then tell you some excuse about missing doors and windows. The largest and best in the business cannot figure out a solution to parts. Meanwhile you send emails and instead of fixing the issue you are told that it’s not going to change anything to send emails. I can share a copy of the email to whoever thinks it is untrue or they have an answer to this review. This has been a nightmare to deal with this company. I have reached out to the owners Amin and Connie and staff who can supposedly help Britney, Mario, Bridget, Juan Carlos, nobody has a solution they don’t care once they have your money. There are plenty of alternatives to giving your money to people that don’t appreciate you as a customer. I would advise you do your homework before spending your hard earned money.

One Fat Frog has helped me put my long wished dream into action. They are so kind, welcoming, and understanding. They will also go into detail about the best equipment you need, along with any demonstrations and extra information you may need. Thank you for helping me take one step closer to my dream, any I would highly recommend your company to all dreamers like me.

Andrew, Ace & the rest of the team at One Fat Frog did a great job!!! They were very accommodating & worked hard to meet our dead line. The wrap came out great!!! Thank You One Fat Frog. Thumbs up👍

My wife and I run Sugar Rush Marshmallows, and more than a year ago we began our adventure with One Fat Frog. Amin and Connie did an excellent job sharing our excitement there in our early stages and we were so looking forward to returning. Since then it has been an adventure for sure, but here on the other side of it, I can confidently say that in my experience I'm positive that they are doing the best they can to get an excellent job done for as many people as possible. If you're a food business and you want to get a food truck or food trailer built, these are the guys to work with.
One thing to be sure to inform you of, though, is that it is going to take so much longer than they can estimate and longer than you can prepare yourself for (at least in our experience) Communication while our trailer was in production was far less than we had hoped for and expected and was a fairly great source of frustration for us, which is my one complaint with the Frog. That is something that I wish they would try to tighten up on. The process of production is something that any owner is going to want to be able to keep track of and I think the sales reps could do better jobs keeping their clients involved.
But Connie, Amin, and all of the guys doing the build outs were awesome. As was our sales guy, Jimmie (and he continues to be.) The trailer we received was perfect and any minor adjustments they have been quick to deal with. Our questions (which were many!) didn't stop when we pulled away with the trailer and I can happily say that the Frog team has been quick to answer all questions, been a valuable source of advice, and is a place I'm happy to take my trailer back for updates, adjustments, etc.
We will be returning to them in the future if/when we need another truck or trailer done, for sure. I sincerely appreciate the work they are doing and have been very impressed by the "aftercare" which is something many businesses don't seem to place importance on. If you want do get into this business, this is the place to go to get your dreams to come true.

This company has to be staffed by the worst customer service staff I have ever seen. They are the most inefficiently run business, which must only manage to make money by reneging on promises they make to get the sale. I bought a used two door drink cooler, and was assured that they would deliver it into the shop, cart off the old one, and make sure the new (used) one was as good as new. When they arrived they refused to do anything but drop it at the curb, would not do anything with the old one, and the new(used) one was delivered with no functional lighting, a broken door spring, a fan grate that won't attach, and was missing two shelves. After cajoling them into 4 service calls, I finally gave up. Each time their totally inept service technicians came to the shop, they were unable and ill prepared to fix the simple problems that had been identified.

I had a WONDERFUL experience with this company and can't believe some of the other comments I have read here. The staff and owners went out of their way to make sure my needs were met and everything went more smoothly than I could have EVER imagined. The equipment I purchased was in tip top condition and was delivered to me in a very timely manner.

I will be using this company again, and suggest that anyone with any equipment needs, do as well.

I can't say enough great things about this company. Thank you One Fat Frog, and your staff, for giving me a wonderful shopping experience.

We stop there in a search to find additional refrigeration for our expanding business. We were interested in a piece of equipment and they inform us they needed to verify it worked and clean it up.

After reading the horror stories and reviews on the web (from Google, Yelp, and others) about how their equipment did not work and issues with their warranty, we offer to pay half up front as a deposit and half when we pick it up the next day once we verify that the equipment actually worked.

The sales lady brought out the owner to talk to us, who inform us we needed to pay up front since it was not fair for him and that we needed to trust him that it would work once we picked it up later on. Furthermore, the owner began to talk a hostile tone with us as we were in the wrong for asking to verify it is operational before purchasing.

This is simply shady business practices especially when they are trying to sell used equipment that you can not verify it is operational before purchasing.I ask that buyers beware of this business

****UPDATE - 1/17/2013 - I came back to review this and notice magically that their is 4 positive reviews that came on within a two day span after my review and how reviewers found the positive comments helpful and the negative comments not helpful. The Google score was 9/30 when I posted it and now is magically 17/30.

When you look at the positive comments, take this into consideration: They sell used restaurant equipment and primarily clientele would be restaurant owners. Now read the comments and ask this question: "Who would write this type of review, someone who owns a restaurant and actually purchase the used equipment or someone on behalf of the company writing a nice write up to help counter the negative comments written by individuals????

Why would a consumer lawyer write a review or another consumer would put in store tag lines "Ya gotta love the Frog!"????????

PLEASE DO YOUR RESEARCH ON THIS COMPANY - YOU MAY HAVE A BETTER EXPERIENCE THEN I DID AND I HOPE MY EXPERIENCE WAS NOT TYPICAL; BUT, IN MY OPINION WHEN YOU HAVE THIS TYPE OF FISHY COMMENTS - HOW CAN YOU TRUST THE POSITIVE COMMENTS???