Local Guides World
Supermarket chain offering traditional groceries & produce, along with international items.
445 E 163rd St, Bronx, NY 10451

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Reviews — 8

julisa santana
at 2023 Oct 20
julisa santana
at 2023 Oct 20
great prices big vegetable and fruit section and also a big meat department. Prices are very affordable
Kizzy Richardson
at 2023 Aug 21
Kizzy Richardson
at 2023 Aug 21
The level of disrespect I experience in this supermarket should not tolerated. The employee speaking to me ,A PAYING CUSTOMER!!! , in an amateur manner. No one should be allowed to speak to someone like the way this young lady did to me. I asked to speak to the manager and she rolled her eyes. Kept talking nasty to me in front of her supervisor. Whose body language actual language was nasty and disgusting. The supervisor then called a manager. They gave me the robotic response about it won't happen again. I left unsatisfied so I called the store and spoke with NELSON who said he was the manager on duty. That wasn't the person who I spoke to on the floor. No one seems to take accountability on the poor customer service this store has.

To add, I've been a loyal customer to this facility since it opened and I am extremely astonished on how this supermarket went downhill.

Oh, and I did call the 800 number. One they gave me and one I saw in past review posted by an other customer. No one called.
ToastyTee
at 2023 Jul 07
ToastyTee
at 2023 Jul 07
Went shopping here with my S/Os mother (who shops here regularly), and upon checking out and leaving the store, an employee (I think they might've been a manager?) grabbed my shoulder and said "You need to pay for that", referring to a box of beer I was carrying. I said "I did, see it has the sticker" (a bright orange "PAID" sticker), and the employee responded back to me "No you didn't😐", so I said "Okay, I'll grab the receipt", I showed the employee the receipt and pointed out the text that showed the beer was paid for already. She said "Oh...😕 Give me one minute😶" and went back into the store and disappeared. She never came back out to apologize for accusing me of stealing....

Train your employees better so they don't make ignorant accusations 🤦🏾

I've attached pictures below
Dorothy Griffiths
at 2023 Jun 15
Dorothy Griffiths
at 2023 Jun 15
Oh boy this store! This was my first time visiting this store as well as my first time in that section of the Bronx. I find people in the Bronx to be kind of unusual, to say the least.

I walked into this store, and the foods are nicely displayed but the place was so compact and congested. The fish market is in the center of the bottom of the produce isle- that is crazy to me. Why? Because there is water running on the floor and the scent of fish as you walk through the main door. Absurd! Again it is run by persons who don't speak English. Neither are there English speakers stacking the shelves. I wanted a piece of yellow yam but I needed to peer the rough dark area off. I approached a shelf stocker, and asked for a knife , he didn't know what I was saying- I didn't remember what the Spanish word for knife was so I used miming to convey my request. He still was non-responsive. I suggested he ask around so someone could speak for him.

He found someone and that person disappeared for over 20 minutes. My friend and I went to the cashier we realized the fish was not priced. I went back to have it weighed and priced.

When we got home and unloaded the bag the fish wasn't in the bag. My friend suggested that it may have fell from the cart. I retracted my steps nothing. So I went back to the store to inform them that it was probably left on the counter. The cashier claimed my friend had said she wasn't going to pay for it so it was put back in the fish market.
I went to check it was no where to be found. I picked through the stale cuttings and found 2 other pieces to my displeasure. I left the store quite confused and disappointed. That place has some weird people there. Be very careful when you shop there!
ana pena
at 2023 Jun 12
ana pena
at 2023 Jun 12
Amazing supermarket! Love the self checkout option for 10 items or less. I will like to know ehy they removed the ensure and pediasure from isles and put it by the cashiers?
Craig Thomas
at 2023 Jun 10
Craig Thomas
at 2023 Jun 10
The selections are massive. The market is clean and designed in a way where the lines are never overflowing into the aisles or are frustratingly long. The fruit selections are insane. It seems to go on forever. There are options, OPTIONS, in an area that is known to be a good desert. From basic to organic, the selections are present. Also, sales are frequent and lucrative. A plus!
Simrian Kaur
at 2023 May 28
Simrian Kaur
at 2023 May 28
Great selection of fresh fruit n veg, meat and general groceries.
Visiting from the UK the prices were higher than average however I was able to get everything I need.

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