Holiday Inn & Suites Lima, an IHG Hotel

This experience was so bad that we left before checking in. I have never been treated so rudely by a hotel. We arrived on a busy Saturday night. Upon entering the hotel, there was no one at the front desk. We joined the line behind three other groups that had already been waiting for quite a while. After 15 minutes, an associate arrived via car out front. She came in and started helping the first guest in line. Upon a question from the guest, she responded that she wasn't even gone 10 minutes and the guest was wrong. Someone else asked if she was the only person working that night and the associate proceeded to ignore the question and yell at all of us that she has other things she has to do. She rolled her eyes at us and continued being rude to the others in line. At this point, we left because we refuse to stay anywhere where we are treated so poorly. I recommend staying anywhere else unless you're okay with being treated poorly.

Okay....this was a bit different but I want to give Joshua kudos for an outstanding job!!!! Our door cards wouldn't work and he went over and above to take care of us. No blame but there was a light that wouldn't work in the King size bed Suite, the tub stopper didn't work and there was only one trash can and very few Kleenex. It appears this is an older motel as I've never had any issues with Holiday Inn and Suites..... possibly getting ready for a remodel??? I still choose them over anyone else. Thank you 😊

It's fine, don't let bad reviews throw you. All I needed was a private and comfortable night sleep, and I got that here. My room was very clean and the bed had nice puffy bedding. The blackout shade was really effective, I even slept in late because of it.
I will say it's true the carpet was stained in common areas and halls, and the lobby has a slight musty odor similar to hotels in Florida. But since I wasn't sleeping in the stairwell or lobby, I don't care, my room was great and that's what I paid for :)