Artemiga

This is a friendly place with a great selection of pasties

Terrible customer service, I would give 0 stars if I could. I ordered a matcha latte. They gave me a regular latte and refused to correct my order, even after I had already tipped them. They said I needed to pay for another drink instead even though they got my order wrong. This was not a language barrier, my husband speaks fluent Spanish. Do not waste your money here

Took my order incorrectly and refused to switch out the incorrect order for what I actually ordered. Proceeded to make me pay again for their mistake. Poor customer service. Go next door to Forte for better coffee and service. Would be a solid 0 stars from me if I could

i really like this spot, sunny/ shady corner in Roma, comfortable chairs, pleasant staff. it could really benefit however from a streamlined workflow behind the counter: think starbucks. if it's an order & pay at the counter place, which it is, then take our name & call it out to pick up our order too. As it is, you wait like 10 minutes to get a croissant & drink from the vitrine, coffee comes separate, etc because the barrista is also running food out to tables she doesn't remember who ordered what. this makes no sense. whoever manages this place should take a research trip to Starbucks, or Tierra Garat, & train accordingly. Also--put a clear sign "ORDER HERE" at the register--its confusing and every time i'm there there are people scrambling, waiting, asking each other bc they don't know where the line starts.

I did order 4 croissants. The staff put two of them in individual bags and the ones with nuts and almonds were throw in the bag with the baguette. When I pointed that they just took out the croissants, put them in individual bags and left me to finish bagging myself. The bread smells good, but the bad service tells me that maybe I won’t return.

Finally ate a croissant and it taste and feels like a Concha. Disappointing.

Ordered a croissant w/ pecans and was recommended by the staff to warm it up. Also ordered a cinnamon roll w/ the same idea… unfortunately they put the pastries in their little toaster oven thing twice and didn’t turn it on either time lol. After handing us the pastries in a giant bag all by themselves, they then handed me an Americano that tasted like hot water. Haven’t had a bad Americano in CDMX. Don’t even like leaving bad reviews but this was comically poor. Pastries tasted good even at room temp tho

I like the juice menu, very healthy. The bread tastes a little weird, it seems like some innovation but tastes strange.