New Orleans East Hospital

I am writing this review on New Orleans East Hospital. My husband was scheduled for a routine out patient procedure with Dr. Khan.He was told to arrive at the hospital at 7 am on September 19, 2023. The checkin process on the first floor went well but the wait time before the procedure was totally unacceptable.
We were instructed to go to the 3rd floor to check in. The waiting room was crowded with patients & also family members. When we got to the 3rd floor, no one was there to greet us.
( no sign instructing us on where to go) A random person waiting , let us know that the person at the desk should be back shortly. When she returned, my husband checked in with her and we were instructed to have a seat. We waited in the waiting room for 3 hours before my husband’s name was called to go to the room to get prepped for his procedure. I went to the desk several times during this 3 hour period to try to get information on why it was taking so long and couldn’t get a reasonable explanation. It is totally unacceptable to have a patient wait for 3 hours, especially when the patient has been without food or water since the day before to prep for this procedure. When my husband was finally called, I wasn’t allowed to go check on him or say words of encouragement before his procedure began.
I went back to the first floor and asked to speak to someone in charge to voice my concerns. The supervisor, I can’t recall her name, listened carefully to my concerns and walked with me upstairs to try to understand why the wait was 3 hours before being seen. I was told that Dr. Khan has his patients scheduled in groups, and he had 16 patients scheduled that morning. My husband was the 16th patient. This is totally unacceptable to Instruct a patient to check in for a procedure for 7am and not get seen until 10am!!!
On a final note, we live in New Orleans East and should not have to go across town to get better service. My husband chose this hospital for convenience but nothing about this hospital is convenient. If New Orleans East Hospital wants to attract more patients, changes must be made. It is very frustrating to think we have to pass up the hospital five minutes from our house to get better service across town. Again, New Orleans East Hospital must do better!
I hope this review is read by the powers that be and changes are made. I would love to support my neighborhood hospital in the future.