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Reviews — 8
I’m not one to rate business bad BUT this is a long time coming. I banked with Mazuma for nearly 10 years and in recent times (I feel like since covid began mainly) they have been trash. They simply do not care about you, you are just a number to them. Excessive fees and will hold a check that has cleared another bank in 2 days for 10 so they can make money off it! Im so happy to be banking with Hawthorne now! They will make a call and do whatever they need to do to ensure your satisfaction. No long holds or anything. Don’t go to Mazuma!
I am a long time member and recently had an amazing experience during my last visit. Victoria worked with me as I made a deposit and she was efficient and exceeded my expectations with her customer service skills. Mazuma already has a great reputation but this location in particular is Top Tier.
I have always had the best experience here at this bank! Madison is always super helpful and loves to help every customer through every step of the way. Anytime I had a question or was unsure about something she would lead me in the right direction!
This was truly a great experience!!
Faith Kent was and is amazing! Detail oriented, knowledgeable, listened to my needs and went above and beyond to help me become a member.
I’m happy to be a member..
Faith Kent was and is amazing! Detail oriented, knowledgeable, listened to my needs and went above and beyond to help me become a member.
I’m happy to be a member..
I opened an account in 2008 but have since moved out of the area. Tracy M is the best to help me via phone and internet service. I know when I call she may be busy, she is in high demand with her friendly nature and vast knowledge, but she always gets back to me as soon as she can! Tracy handles my account and those of my children, we are Mazumans with Tracy for a long as she is available!
I have been a Mazuma customer for about 20 years. Overall I have received good customer service.
But, today I had an outstanding experience delivered by Cashier Victoria. She truly wanted to help me!
I encourage all clients to stop by and meet Victoria.
But, today I had an outstanding experience delivered by Cashier Victoria. She truly wanted to help me!
I encourage all clients to stop by and meet Victoria.
I already have my car loan through Mazuma, but needed to get some cash out of my Mazuma savings account. Though it is a simple transaction, Victoria was the sweetest, most helpful person. She made the trip to the bank a very pleasant experience. She even mentioned the appreciation day coming up, which I will now definitely be stopping by! Thanks Victoria 🙂 I haven’t had one bad experience at any of the locations, very pleased with this credit union.
