Sydney Airport Express Car Parking

Damaged our car and denied it. When we asked for footage of the car being moved by staff we were told the security cameras don’t work even though they advertise 24/7 security! In addition we waited almost an hour for the shuttle to pick us up as they claimed they missed a turn to the airport?? Worst customer service, do not recommend.

Picked up my car with damage, so hard to communicate with, and now saying the CCTV footage does not work.
Will never recommend or use again

Excellent customer service. I will definitely be using them again.

Booked and had to cancel due to parking being already full. Following this 1 star review being placed on Google, I received a threatening phone call from the same individual, urging me to remove this review. He told me "I know where you live" and used a number of expletives. Very unpleasant experience.

"I have used Express Mascot for more than 5 years now Good prices, very pleasant staff, great service for dropping off and picking up."
Written 25 June 2023

I recently used the parking service and was blown away by the exceptional service. From the moment I arrived, the owner was friendly and helpful, guiding me to a parking spot and assisting with my luggage. The shuttle service to and from the airport was prompt and efficient, reducing any time wasted waiting around for a ride. Upon my return, the pick-up process was smooth and stress-free, with the shuttle arriving within minutes of my request. Overall, I was extremely impressed with the level of service provided and would highly recommend this parking service to anyone looking for a hassle-free airport experience. Thank you again! I'll be booking here every time I travel 🙂

Fantastic service and speed. Easy to book. Easy to use. Manager on duty for our drop off and pick up was a nice, friendly guy! Can’t recommend enough. Fantastic

We booked a few months ago and got a booking confirmation. The manager was very nice and welcoming and quickly confirmed out booking and even worried we would not arrive on time so he proceeded to send us to the international airport faster. Very considerate and thoughtful. Would recommend for everyone.