Lullaby Baby

Bought a baby gift toy for a friend, from Lullaby Baby through Amazon. Item arrived damaged, the box mangled and dented- not giftable, as it was sent in a plastic bag versus being protected if it was shipped in a cardboard box.
Immediately contacted Amazon and the seller for a return label and refund, sent pictures, and followed instructions.
For over 16 days Lullaby Baby tossed the problem back to Amazon. Lauren C from Lullaby Baby kept wasting everyone's time with slow back-and-forth correspondence not resolving or even following Amazon's specific instructions for the return. Amazon kindly refunded the damaged item. I would never purchase anything from the seller again online and do not recommend them to anyone else, as you can also read from their reviews here on Google (Lauren C- 1 star*) Amazon, and Yelp that CUSTOMER SERVICE is A REAL PROBLEM.

Yossi was the best. He was extremely patient with us as we asked endless neurotic questions about car seats and strollers. He was very knowledgeable, demonstrated how to use and fold everything, and gave us great suggestions we didn’t even think about. So glad we found this place.

I have ordered breast pump on Amazon from them. They have provided wrong tracking number that was showing delivered to the wrong address, I immediately contact Amazon to confirm is that the right tracking which they did. I’ve ordered another pump as I needed ASAP and then few days later this pump arrived. Item has never been unboxed but they refuse to take it back for free- in best case asked 25% restock fee to be paid. Medela policy which they are referring to clearly states that product that haven’t been opened can be returned.
Lauren C sarcastic and offensive without understanding.

Millie from Lullaby is one of the best salespeople we have interacted with, period--providing the highest levels of customer service. As first-time parents, we were overwhelmed with the options for car seats, strollers, traveling, and high chairs while also wanting the safest options for our kid. Millie calmed our nerves, provided excellent, human-centered practical advice, and matched us with the best products for us. Millie remembered our names and was super accessible. Everything we have purchased has been so great for us in ways, honestly, we wouldn't have anticipated, but that Millie thought about and explained to us.

The overall store is fantastic too. One time, we tried to buy a pack-n-play online and couldn't get it delivered for more than six weeks. We called up the store, and they had it in stock and ready for pick-up the same day. They also had the high chair we wanted in stock that was not available online.

We'd highly recommend going to Lullaby--yes because of Millie, but also because it is a great local store with excellent products, inventory, and care.

Milly has been AMAZING.. I have been coming to this store for months in regards to which stroller would be the perfect for our family. She took the time always to explain and answer any questions I had. I ultimately went with the Nuna Triv Next. She also reminded me I was a customer in 2014 with my first child. Her time and help is definitely appreciated. Will be back for more necessities.

I purchased a Nuna Aace booster car seat online and had an awesome experience picking it up. Their online store is on Shopify which I love for its convenience and when I went over to pick up the order the shop manager / owner unboxed and installed the car seat for me. It’s a wonderful neighborhood boutique store with lots of beautiful, essential inventories such as car seats, strollers, and beyond.

I ordered the Doona from Amazon but when we were told that our baby was coming home sooner than expected I had to change plans. I called up Lullaby baby to have them send this earlier (they were the sellers through Amazon). The customer service representative (who I can’t remember the name at the time of this review!!!) from their store was EXTREMELY efficient. She called me back saying they can take mail me the item by days end and it would arrive in 2 days. They even called back to make sure that I received the item. Of course the Doona came and is an amazing stroller. I would highly recommend buying items directly from them when possible! I had an excellent experience.