Whittaker Lane Medical Centre

Avoid this practice at all costs your health is at serious risk they do not care about patient wellbeing they are only interested in collecting there government handouts.they also refused to rebook an appointment for cataracts this means mum is practically blind.

A once wonderful GP that seems to have fallen prey to privatisation.

Before, it was simple to walk through the door and book an appointment - now you have to have to go via private provider to check whether or not the kind of appointment you're looking for is 'free.'

It made my blood run cold seeing £ signs next to certain treatments.

There was once a time when you could simply ask for an appointment and allow your GP to assess what the issue and go from there.

Now, you have to self-assess (even if you're not entirely sure what your issue may be) and the 'Private Care' option tells you 'just go to this place - they charge £xx for that.'

This is why the NHS needs protecting.

I give two stars, because when I do manage to get in there, the staff are lovely - it's just a shame what's happened to the place.

Information regularly lost, or not communicated to me. Prescription requests taking upwards of 2 weeks to be dealt with, ended up at the emergency doctors at hospital due to a doctor refusing to see me in person and would only offer a phone call, despite my history.
Giving stars only because Sister Debbie is brilliant.

Thorough, professional, helpful and optimum care. I cannot fault this surgery if it wasn't for the staff and communication at this surgery I would have been very poorly. Thankyou to all the staff here

I brought my 80 year old mum to the surgery yesterday, no appointment. She was struggling to breathe and had the most horrendous chesty cough.
The amazing Sister Jackie saw her. I can’t tell you how grateful I am to you Jackie. You treated my mum with such kindness. Antibiotics sorted and chest X-ray completed. Thank you Jackie you are an 😇. With deepest gratitude Danielle and Carole

I have been a patient at this doctors since birth. I have never ever known a service as totally unacceptable as this. It is impossible to even speak to someone on the phone never mind get an appointment. Relentless ringing day after day still gets you nowhere. It’s so poor.

I have been a patient at this surgery for years. Over the last few years they have become beyond terrible. I really need a call back from a doctor; I ring EVERY day at 8am and half an hour later I am STILL waiting to get through! I am usually at position 1 or 2 but none of the receptionists bother to answer the phone! They are busy dealing with people coming in to the surgery but shouldn’t there be another receptionist answering the phones?
I am desperate to get a call back and it’s just impossible.
I have even tried going in when I can but got no where. I basically told the receptionist I really need someone to talk to but they just aren’t interested.
I am on hold once again as I am typing this but no one is bothering to answer my call. It’s just impossible.
No wonder the reviews on here are terrible. I think it’s time to find another doctors. Someone that actually cares about their patients and well-being.
UPDATE; I just got through and was told by a VERY rude receptionist the doctor I needed to speak to isn’t in until next week. She was so unhelpful and even laughed down the phone when I told her I try every day and struggle to get through! DISGUSTING.

I haven't been with this GP for very long at all but I have had two separate issues that I have needed to see them for and both of the GPs just couldn't have been any more prompt and helpful. Yes they are very busy and perhaps you won't get an appointment the very same day but both times the doctors called me the next working day and following our discussions they got me to come into the practice, once the following day and once on the very same day! Compared to my old GP practice, the doctors here actually listen to you and don't just try to get rid of you as quickly as possible. They are also super friendly (doctors at my old GP were so cold and unapproachable!!) so I am beyond happy to be with this GP. So much so that this is the first time ever that I am writing a review, I really felt my positive experience with them was just really worth sharing!