ZARA Home

Upon recommendation from a colleague, I went to Zara Home in the Mall of Berlin on my lunch break to get two sets of 80x80 pillowcases. I want to try them out with a few washes before I commit to replacing all of my bedding sets due to broken zippers etc from other brands. I will need 3 complete sets. I walked in and the sales woman was stocking things and avoided eye contact so I decided to check for myself. Found all of the various sheets and duvets along with the different thread counts but had trouble spotting the pillow cases. I saw the display that had pillowcases but that was not the color I was looking for. Went back to sheet section and then saw the handles and that the items were actually in pull out drawers and found the colors and thread count I was looking for. Went to check out and the sales lady was still avoiding eye contact. After a short wait, a second person checking out joined the line and then she came over to check out my items. She immediately spoke to me in English so she is very observant as I have lived in Berlin for 13 years and did not say one word before she asked me if I wanted to purchase a bag for the items. People often don't remember what you say to them but they will always remember how you made them feel. I like the store but your sales woman made me feel unwelcome.

Good design shop. Many ideas, many euros :)

Just a regular Zara Home store. Not very big. Doesn't have the kids section

One star is too much for what you get. I guess they dont care about their reviews as they don't care about anything else. I ordered a mirror I received it broken at my door, then made quite some phone calls, received another one, also brocken, it took me anther 10 calls to make them send someone come pick it up, because otherwise I had to pay someone to drive it to garage place. Meanwhile two workers hang up on me, still they require payments, (klarna) like they can't do one thing correct! Horrible, like never ever again and will ask all my friends also not to ever buy something from them.

One of the best stores of Zara home on berlin. Have a wide range of products and helpful people speaking English there. Enjoyed the shopping experience.

Wrong prices. Went to buy some glasses, the price was 5,99€, but while trying to pay, have been informed that the price was 7,99€. Bad staff. Zara home Nevermore!!

I wanted to exchange my jacket because the pocket was torn (bad quality), but the staff refused to take it back. Instead, the manager said it was their right to mend it (super arrogantly). I gave it on Friday after noon and I was promised that the jacket will be returned to me Thursday next week. I was their on next Thursday; but the jacket didn't come. The staff asked me to come back on Friday; the jacket didn't come. I called again today (Saturday); the jacket is still not there. I have been asked to call and ask again on Monday.

I see this as highly unprofessional and exploiting the patience of customers. The manager is not ready to listen to what customer wants to say.