Franklin Foot SPA

Do not waste your time! I went for a foot massage and it was an absolute chaos. They overbooked the appointments and several clients were waiting frustrated and came in the foot massage room to charge them. During my one hour session, the service giver left a few times to talk at the front desk. There were three employees that time and only two of them seems to be actual professional. So they tried to use the third person for me as coverage while he was not a massage professional at all. They had no sense of professionalism or organizing the services. They were arguing loudly among themselves. All in all the time was very stressful! I’ll never go back again.

Not a great first time experience!
We had appointment for couple massage and when we arrived they looked confused and no one spoke English. Once we was settled in our beds only one masseuse came in started working on my body for about 20min and my wife was growing with frustration still waiting for her masseuse! SMH we had to call the owner because no spoke English and after 40min in her masseuse came in!
By then we were already upset and done with the place we just cut it short
Left !

The ladies here are very professional. The massages are very effective for my joints. The establishment is very professional as well. I would recommend this shop to anyone who are experiencing any body ache.

UPDATE: it hurts me so much to write this. But I will not be going back. Not because they are not great, because they are. But because today was the 3rd time I made an appointment and drove all the way there and was told I would have to wait an hour. That is the reason I called. Obviously they do not get the concept of an appointment

I absolutely love this place! I go in for 1 hour foot and they do a mini shoulder and back massage, works out all my knots! The the feet! I have diabetes so the circulation in my feet is not good. They work wonders!

I would ask for Lily (I believe that’s her name) and she would take care of you full body. I love the combo massages because they are great and the prices are crazy good as well.

This was probably the best massage I’ve ever had, at a price that you can’t beat. I got a one hour combo (half full body, half feet). As a dancer with sore feet and a stiff neck, this firm and thorough massage was just what I needed. I asked for special attention to my neck, which she did very well. Hot stones and hot towels were very hot the way I like it. I will be back here for regular visits.

I went there optimistically to specifically get reflexology to my feet. Specifically Franklin foot Spa should be about treating feet. I purchased an hour combo time; I intended to have the majority of the time spent on my feet 40 min and then 20 min my lower back.

I'd like to say that I do have disabilities and was very clear about those to my therapist. The issue that I had which made me not particularly care for my experience is that I truly couldn't communicate because she did not speak fluent English and there was nobody there to help us.

The woman Lili that I had was fantastic! She tried to use the Google translator but it was too difficult to express to her the exact challenges that I have with my disability. I fought through getting something because I desperately needed some massage to eliminate the pain that it was in. I will say that if I wanted a full body massage I think I would have had a better experience with her. I truly wanted somebody to do really good reflexology (while I was in a seated position not laying down like they made me) and did not feel at all that portion was good with my visit with her. It felt good but it wasn't as detailed as a foot massage should be. I am somebody that not only has been trained knowing this, I have owned a business that I did have professional massage therapist and did not feel that she did the exceptional job I expected from Franklin foot spa. She did a great job moving around the area but not concentrating on the details of a foot for reflexology.

I am left a bit bewildered because this place suggests it's a foot spa and what they state on web pages are very clear about there being reflexologists. I think Lili was a good massage therapist but wasn't so keen on concentrating on the specifics of the foot like I needed and paid for. Therefore, if you want a full body massage, aren't particular but needed something, I think you would be perfectly fine.

Overall price-wise I felt like if I got what I wanted, it would have been very fair. They are very clean, organized front what I see and accommodating. I just did not like that I could not speak to her the way I needed to. I do not believe this place is for me considering that it is essential for my care and I really wanted to find a place that I could go to as frequent as I needed. But communication is key for me particularly.

I will leave you with this, if you need a massage and don't have specifics, you're going to probably be very happy. But, if you need to communicate exactly what you need, if you have disabilities or limitations you might be exceptionally challenged like I was "IF" you get another person that doesn't speak English.

ℹ️ If you found this review helpful please give me a 👍 thumbs up and like it. I hope you have a great treatment if you choose Franklin foot spa.