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They're not really here to help you. Sweet over the phone but then inconsistent with professionalism and scheduling, medicine approval, The list goes on. This has made my mental health worse

A lot is wrong with this place

They keep putting people with the worst behavioral issues in nice communities with working individuals and families. I'm all for community integration but these clients have co dependent disorders. Behavioral issues and substance abuse. They need to house these people in their own facilities instead of community. I'm sure they management are substance users too.

Well, wat gets me is, when this program was opened to many, during the fill out process, they didn't have no way of confirming money's that was applied for, which is anutha down fall they knew. Such as (rent/electric). The set up is, it's years pass, so if u need assistance later, which was the procedure at first..., u can't get it, cause they can't prove where payments went. When it was their system just flowing out benefits with no notation as it said in the application process. 🤔Hmm, I find that strange!! The messed up things is, that was in 2020/2021. The way of these folk that run this so called government only look out for those of a peddle stool step. What they don't get is, their is a Higher Power that will have all falling to their knees, an wat they will sware is that they are duen The Most High Yah's Work, knowing dag on well, He sees all that is bein done to His True People and those Whom are Grafted in... Mm mm mm!

This program has a lot of unprofessional, unorganized group of case workers who do not stand on what they say when it comes to meeting the client's housing needs. I would not recommend this program even to another black person coming from another state fr 💯

Had I knew years ago. I would not have came to this program. My family has experience so many traumas and Community connections have not been a support. I've asked for and emergency move in April and its now December. There is not therapy for my kids and I. And no real case management. Be careful when housing give you a project based vocher smh

Attended the 2 hour webinar for hpap and never recieved the certificate. They will not respond to emails. Looked them up to see who i could contact to get my certificate and this is a pattern for them. DO NOT USE THEM FOR HPAP.

I have been trying to reach Community Connections for weeks now in relation to a product. I've left messages on various voicemails, the central voicemail service, I've left emails to a number of employees, and I've tried to be routed through the operator to no avail (I can never get through to the operator, billing, or any other service). I finally ordered the product without getting in touch with anyone, and now I can't get a hold of them to discuss my order. This has been, by far, the most frustrating experience I have ever had in ordering a clinical product from any distributor.

I understand everyone here is just trying to do their job, but being made to jump through multiple hoops to even apply for affordable housing in the first place is bad enough (and gives the impression that those who need affordable housing in the first place are less deserving).

add in the months long back and forths with (polite and well intentioned, but ultimately unhelpful and/ or incompetent) staff only to get rejected in the end anyway is incredibly frustrating, and personally does not give me a lot of faith in a system that is ostensibly meant to help.

I was rejected based on income restrictions, something that was known by my eligibility specialist (Melissa Paiz) from the start of the process, and something that could've easily been communicated to me then, instead of two months later. huge waste of time and very frustrating.

great

I have a rental assistance thrue Stay DC and was approved but didn't get the check that supposed goes to my landlord and I sent emails it takes 2 to 3 weeks before it response and says I need more information they have my information ?and the check won't sent it to me it goes to the landlord... You get so frustrated because it's just back and forth all they going to do is just sent it to my landlord but still just all talking it's a waste of time makes you disappointed. I wish I could gave them zero

This organization reeks of fraud. They are stealing from clients. All these reviews with five stars are from employees and clients that got gift cards for making a five star review. DC needs to investigate ASAP!!!!!!!!!!!!!

This place needs an audit done. If an audit was to be done they would no longer exist!!!!!!!!! If you are thinking about donating to this organization- don’t do it! If you are thinking about working for them- don’t do it. Seriously- do not affiliate yourself with this organization at all! The supervisors and directors change the notes at the end of the month to reflect services rendered just to meet billing so they can get money! This is a janky organization with supervisors and directors who are committing fraud and stealing from clients!!!!!

This was the WORST experience with a mental health provider I've ever had. I was relieved to find a clinic that took Medicaid because I was desperately in need of a psychiatrist for ongoing medication management. When I started with the nurse practitioner, things were going well and I really thought we connected and that she wasn't just another pill-pusher. However, no one told me that she was only available Thursdays and Fridays (not even full days most of the time) and that there was NO back up support at all for emergencies. I was hospitalized and could not get anyone there to help me-- the doctors at GW and I called her and the clinic several times over several days. No one escalated my request even though it was clearly an emergency. No one was able to support me and so I had to wait until she was back "online" nearly a week later. Both the nurse and clinic were defensive and offered weak apologies. Furthermore, the nurse was extremely rude in our final call and acted like we had not previously talked about refilling the meds that I was put on in the hospital-- in fact, she had never offered any good solutions in the 5+ weeks I worked with her besides putting me on yet another Rx that did nothing (I had made it clear that I was very unhappy with being on so many meds to begin with, that weren't doing a good job managing my bipolar II disorder). I understand how much pressure mental health services are under, especially during COVID. But this experience made my anxiety and stress so much worse, and Community Connections should be held accountable for their extremely poor level of care. If you can possibly avoid them, do so.

Small Landlords: DO NOT work with this organization. It’s likely they will provide you with a tenant that isn’t able to properly take care of your property or themselves, commits multiple lease violations, and harasses the community. They are only responsible for placing the individual in a home and WILL NOT find alternate living accommodations for the tenant unless the tenant is evicted. This is counterproductive of one of their goals, which is to prevent homelessness. Although they do provide mental health services, the tenant can decline and you will be left to deal with the fallback; in our case an unruly tenant with MULTIPLE VISITS FROM LAW ENFORCEMENT. I can only speak on our encounters, but working with Community Connections has been a nightmare.

Wish I could give a zero during these times. I've had an application that needed assistance since October. It's November smh, no decision reached on my case, the lack of communication from the representatives make no sense.

I'd be careful on attending their "webinars" regarding the HPAP program. My GF and I participated in the 2 hour program and there wasn't any follow-up. The same day we emailed them asking for the next steps and for our certificate and they never responded. We never received our certificates. I'd try HPAP counseling services offered by other agencies, given that this particular agency does not value the 2 hours spent, learning about the program.

Excellent costumer service and good Doctors

I am currently a tenant at 4715 Texas Ave Se apt buildings. Community Connection’s has been steady declining in their housing department, when I first moved in to this apartment building 6 years ago they had more people that cared about the building up keep and the tenants concerns, but now they seem not to care about who moves in to the buildings or maintenance issues. Last week I contacted Community Connection Housing department because my refrigerator wasn’t working and making a beeping sound, they had me wait all the way till Tuesday of this week to send the repairman out to check the status of my fridge, which was a waste of time when they had the resident manager of my apartment to check my fridge while he talked to them on the phone and let them know that the fridge was inoperable. The repairman was very unprofessional all he did was take a look in the fridge and then left , he did nothing to fix the problem. So once again I have contacted the housing department to inform them that my fridge is still not working and they tell me that the repairman can’t come out until Saturday afternoon, mind you today is Thursday. When I complained that my food was going to go bad , they told me that I could leave my food in the fridge that is located in the community room, when I didn’t agree with that they tried to threaten the fact that if my food did go bad that they would not be held responsible to replace my food or compensate me for my food because they propositioned me with that offer to leave my food in the community room, to which I would only have access to when the resident manager is home!! I find this very degrading that they think that this is reasonable! I told them that I will be contacting my lawyer and that I will be informing my lawyer of their actions. I refuse to talk to them anymore and any problems that I have I will be having my lawyer contact them with any further issues or complaints that I may have concerning their incompetent behavior. I am done with their lack of concern for my maintenance issues..

First let me say this for the negative ppl no one tell us to get behind in our rent bc they are here to help and they do just that so please don't come for them by lying I love them they always HELP ME ok never give me a hard way to go love them they are the only ones that i know that will help with assistance thank you...

Not recommended

There should be directions on their site about the location. You literally have to pass the building number that would be after their in numerical order, to stumble across an alley with a sign telling you to walk to the top of the alley. As a pregnant woman, I was concerned and especially with the time my class would end. I prayed it would end before dark so I would have to walk through an alley alone at that time. Other than that, service was great and the instructor was amazing! This was on January 9, 2018.

- Rebecca is a world leader in Imago. She is inspirational, connecting, warm and empathetic. Rebecca makes her clients feel totally safe and her warm tone and voice inspire others. I highly recommend Rebecca.