Housing Counseling Services

Well, wat gets me is, when this program was opened to many, during the fill out process, they didn't have no way of confirming money's that was applied for, which is anutha down fall they knew. Such as (rent/electric). The set up is, it's years pass, so if u need assistance later, which was the procedure at first..., u can't get it, cause they can't prove where payments went. When it was their system just flowing out benefits with no notation as it said in the application process. 🤔Hmm, I find that strange!! The messed up things is, that was in 2020/2021. The way of these folk that run this so called government only look out for those of a peddle stool step. What they don't get is, their is a Higher Power that will have all falling to their knees, an wat they will sware is that they are duen The Most High Yah's Work, knowing dag on well, He sees all that is bein done to His True People and those Whom are Grafted in... Mm mm mm!

Attended the 2 hour webinar for hpap and never recieved the certificate. They will not respond to emails. Looked them up to see who i could contact to get my certificate and this is a pattern for them. DO NOT USE THEM FOR HPAP.

I understand everyone here is just trying to do their job, but being made to jump through multiple hoops to even apply for affordable housing in the first place is bad enough (and gives the impression that those who need affordable housing in the first place are less deserving).

add in the months long back and forths with (polite and well intentioned, but ultimately unhelpful and/ or incompetent) staff only to get rejected in the end anyway is incredibly frustrating, and personally does not give me a lot of faith in a system that is ostensibly meant to help.

I was rejected based on income restrictions, something that was known by my eligibility specialist (Melissa Paiz) from the start of the process, and something that could've easily been communicated to me then, instead of two months later. huge waste of time and very frustrating.

I have a rental assistance thrue Stay DC and was approved but didn't get the check that supposed goes to my landlord and I sent emails it takes 2 to 3 weeks before it response and says I need more information they have my information ?and the check won't sent it to me it goes to the landlord... You get so frustrated because it's just back and forth all they going to do is just sent it to my landlord but still just all talking it's a waste of time makes you disappointed. I wish I could gave them zero

Wish I could give a zero during these times. I've had an application that needed assistance since October. It's November smh, no decision reached on my case, the lack of communication from the representatives make no sense.

I'd be careful on attending their "webinars" regarding the HPAP program. My GF and I participated in the 2 hour program and there wasn't any follow-up. The same day we emailed them asking for the next steps and for our certificate and they never responded. We never received our certificates. I'd try HPAP counseling services offered by other agencies, given that this particular agency does not value the 2 hours spent, learning about the program.

First let me say this for the negative ppl no one tell us to get behind in our rent bc they are here to help and they do just that so please don't come for them by lying I love them they always HELP ME ok never give me a hard way to go love them they are the only ones that i know that will help with assistance thank you...