Top Internet service providers in Jersey City, United States

Maria helped me transfer my internet service when I moved units in the same building. She was super helpful and did a great job!

HiPer Networks services are very reliable. Mariya Torres was incredibly welcoming and helpful. She worked diligently to have me connected by the time I moved into the place. I would highly recommend HiPer Networks to others.

Customer service is 5/5. Jack is super supportive. The Internet could be better since it does not work correctly in my bedroom.
Update: Jack talked with me after this review and scheduled a customer service representative to analyze my apartment and install a new router. Now, I am 100% satisfied and updated my evaluation from 4 to 5 starts.

My service is usually always quick and reliable, but when I had an issue today, Maria was able to quickly diagnose the issue for me and then also offered me some great advice for my services. She was really great and I appreciate the support!

I have been using HiPer for over a year in JC, they are always responsive and provide courteous and professional service. My recent issue was resolved by Jack V. who simply went above and beyond to resolve my connection issues quickly and by providing back up solutions.

The staff was very co-operative.They helped me and my wife a lot to switch number to xfinity, explain about the internet plan very thoroughly, and suggested the internet service which best suits on us.

Xfinity is the worse worst cablw company. I will definitely be filling a lawsuit against them. I have called multiple times and Xfinity agent used my debit card without my authorization. And I've called multiple times to talk with supervisor and one supervisor call me back and they said there was nothing that they can do and I think that is horrible the fact that I've had this service since 2017 and how are overseas agent can just use my card when they told me on the phone that they didn't and still use it. I will make it this known on social media to the public not to use Xfinity at all.

Worst internet provider in the history of the world. They pretend to be upgrading there systems but it seems every time their techs are in the area I go back to 1999 dial-up. I have to get on the app and have customer service rest the modem at least once a week. Stay away from this company if you can. They’re a joke.

I've had HiPer for about a year and a half now and my experience with this company has been mixed. Originally after starting service I had a very poor experience - having almost monthly outages. But I believe they upgraded their systems as I haven't had an outage for over 9 months now. My connection has been extremely stable and reliable.

Called me at Friday night without checking with coworkers. The person doesn't know what to do I guess. I moved to an apartment without xfinity so please don't call me going forward.

Sincerely

Comcast has historically been a nightmare to deal with, though this store is an exception. I recently moved to NJ from Atlanta and my local store wasn't able to accept my device return/account cancellation. When my account wasn't cancelled after calling in to customer support, I visited this location after moving up here and Jose was extremely helpful. I arrived without an appointment within 30min of the location closing (not recommended) but Jose was still super helpful and mindful of my requests. I have yet to see his level of caring and attentiveness throughout every other interaction I've had with Comcast (after being a customer for 8 years).

Good on you Jose!

Dear Federal Communications Commission,

I am writing to file a formal complaint against Xfinity Mobile regarding their failure to unlock my device in accordance with their stated policy. I paid off the remaining balance on my device 72 hours ago, and according to Xfinity Mobile's policy, the unlocking process should have been completed within 48 hours. However, despite numerous attempts to contact them, I have not received any resolution or concrete information regarding the status of my unlock request.

Below, I provide a summary of the events and communication exchanges that have taken place:

On 6/11/2023, I paid off the remaining balance on my device, fulfilling all requirements for the device unlock.

I promptly contacted Xfinity Mobile customer support on the same day to initiate the unlock process. During this conversation, I was informed that the device unlock would be processed within 4-8 business hours.

After waiting for the stipulated timeframe, I did not receive any confirmation or update on the unlock status. Concerned, I reached out to Xfinity Mobile customer support again on 6/12/2023.

This time, a representative informed me that the unlock process may take up to 24 hours due to a technical issue. I patiently waited, assuming that the issue would be resolved within the given timeframe.

Unfortunately, another 24 hours passed without any communication from Xfinity Mobile. Frustrated by the lack of progress, I contacted them once more on 6/13/2023 to seek an explanation for the delay.

To my dismay, the representative I spoke to this time informed me that the unlocking process may take up to 48 business hours. This conflicting information has caused significant inconvenience and distress.

I would like to highlight that Xfinity Mobile's policy clearly states that the device should be unlocked within 48 hours of meeting the necessary requirements. It is evident that the company has failed to meet this obligation, causing undue inconvenience and violating the trust placed in their services.

I kindly request the Federal Communications Commission to investigate this matter and take appropriate action against Xfinity Mobile for their failure to honor their policy. Additionally, I seek your assistance in ensuring that my device is promptly unlocked, allowing me to use it with a different carrier of my choice.

I have attached copies of all relevant documentation, including payment receipts, communication transcripts, and Xfinity Mobile's policy for your reference. Please let me know if you require any further information or documentation to proceed with the investigation.

Thank you for your attention to this matter. I trust in the Federal Communications Commission's commitment to consumer protection and accountability, and I look forward to a swift resolution.

Sincerely,

I gave Xfinity a shot and I regret it.

I got Xfinity mobile in March on the grounds that it would reduce my internet bill by 20 dollars. That has not happened yet as of June.

I spoke to someone about two weeks ago and they informed me that I would get a rebate on my next bill and all my bills going forward would be reduced by 20 dollars. That did not happen.
I called today and the answer I was given was that, "there will be no rebate, and I would see the 20 dollar reduction on my bills going forward. (Note: I told him I wanted to cancel all my services and he sent me to a number that literally hung up on me. That is not the first time an Xfinity representative has done this.)

This seems strange and makes it so that I have to go back again in a few weeks to check to see if I'm getting the discount. Does this sound right? Does anyone know Xfinity's bundle discount policy?

I had issues connecting with my WiFi after initial setup Jack and his team helped fixing the issue during long weekend holidays.
HiPer network team (Jack’s team) where very prompt in acknowledging the issues and taking right measures to fix the issue on time.

I was very pleased with Jack's and Sharai's quick response to the issues I had with my printer setup. Jack was very eager to help resolve my problem and I feel confident I will continue to receive excellent service from HiPer Network.

I had a very good experience with the staff here. I have been a customer for two years, but recently became unhappy with XFINITY as i was paying a lot for services i did not even use, like Showtime, the TV box rental and i had too much speed. The phone support was not able or willing to offer me a better deal, so i was about to close my account for good, but the staff here was able to give me a great deal that actually fits my needs.