Top University departments in Philadelphia, United States

Very old and falling apart. Bathrooms super run down and usually dirty or smelly

I’ve never felt more taken care of. Amazing experience! And the doctor is really funny.

Front desk and staff is rude and they don't really help you.

Dr. Maria Pellecchia is a great doctor.

worst ever. They have done so many mistakes until now in my insurance that all the time i am calling either the insurance companies or writing an email. very irresponsible

The insurance is in network, however, the dumb insurance has a referral (25 miles restriction). And I have to make a call or email to SHS, they never pick up my call and the email address does not work anytime. Terrible customer service and experience

Temple Health Services is definitely subpar. I had symptoms of a sore throat, body aches, and a head ache, and I couldn't even see a doctor. I just got a phone call from a nurse, who was nice, but who just told me to drink water and take ibuprofen. I have been doing that, and would actually like to know what exactly is wrong with me. Also, they don't even provide an excuse for me missing classes, I have to fill out a self report form, which professors can choose not to believe is real if they want to. Temple really needs to step up their game when it comes to their student's health and safety, because we all know campus safety is subpar too, but that's another story.

Only ever had great experiences here. Everyone was kind, courteous, and patient with me. Top notch care and advice from my RN, John. Took his time to speak with me about any and all concerns, walked with me when handing me off to testing or referrals, and even followed up with links for more information on some of my questions. Highly recommend!

Receptionists are rude and they never have appointments. When you do get appointments the doctors/nurses are not comprehensive. I had a virus (tested negative for covid) but they wouldn’t do any further tests and told me to go home and treat over the counter which already hadn’t been working for me. On another occasion I had a gynecological issue and they kept directing me to a telehealth nurse and I had to beg to be seen in person. It’s a shame that students have to pay so much money for terrible health care services.

I was told that I would get my covid test results back within 24 hours. Well, it's been over 24 hours and there is no phone number for me to call to see what happened with my test results. I went on a wild goose chase calling and being redirected to supposedly related numbers that were actually not related or knowledgeable about the covid testing site on the Temple main campus at all. Now, Temple University is closed for the holidays and I don't know if it's safe for me to leave tomorrow to drive to another state to see my family or not.

***NO WALK INS, APPOINTMENTS ONLY!!!***
Giving two stars because: the doctors and nurses here are great, but the receptionists are truly awful. I came in a couple months ago, extremely lightheaded and feeling I was on the verge of passing out thinking it was from some gastrointestinal bleeding that day (turns out the faint feeling was from a massive panic attack). The receptionists found out I walked in without an appointment - as a result they were very angry and lectured me on the fact they don't do walk ins. This is due to COVID, which makes sense and I understand why. But 1) I have never used student health services before and 2) If I'm bleeding and about to pass out, my immediate reaction is to get help asap, not call for an appointment. I explained this to them and yet they were still upset. I got lectured again, at this point already in near tears because of my worsening panic attack. Luckily, the doctor quickly recognized what was going on and I was fine in the end. Went back last week and they were still shaming new students who walked in without an appointment. I still go to health services because I need to; but, I won't lie, I dread going in due to the receptionists.

Excellent student health services, a clean environment, and awesome healthcare providers! As a Temple student I’m very appreciative to receive this care when far from home!

I cannot even begin to explain how amazing temple student health has been for me. I have gone so many times for so many different reasons and never once did they disappoint. Every doctor cares so much about their patients and truly want to help you. I feel so blessed to have temple health available to me. The doctors and staff are some of the kindest people that I have ever met. Thank you temple student health for the most amazing experiences always!

It was a fine experience. Check in was quick and no-contact, staff was friendly and helpful. Overall I would highly recommend if you are a student or staff member. I would just check to see if they take your insurance first before arriving.

I love SHS, aside from corona, they’re always so helpful, warm, & sensitive to student issues. also as a student (and previously living w my parents and having minimal experiences being an adult) there are no co-pays and they’re pretty understanding.

Whoever the lady is that answers the calls for appointments is the most unhelpful and rude person I've ever dealt with. I had to end up calling the dispensary just to get the answers i needed and she was very nice AND helpful.

Doctors are great and knowledgeable. Easy to make appointments online and are accommodating if you are sick and need to make an appointment within 24 hours.

I was in the office of a dermatologist I've seen for a long time, waiting to be called in by the nurse. The doctor was in-network. I ultimately had to cancel my appointment because I had to drive 25 miles back into the city to get a referral (in person) from the SHS office (they wouldn't let me do it over the phone). How does this help the customer!?!?! If I had known I had to do this every time I would have gotten different insurance. Pushed out my appointment by 2 months to remove some possibly cancerous moles. Exactly what I want from my insurance provider /sarcasm.