Top Outdoor sports stores in Fairfax, United States

We have a great experience every time we go here. The staff is very friendly and helpful. Today was another wonderful experience and we were assisted by Dominic. He was super friendly and went out of his way to help us and explain REI’s discount policy when we didn’t even ask about it. He helped us save a decent amount of money.

Worst customer service experience from an REI ever. Tried to return a pair of pants (REI brand no less) that they claimed were purchased a year and ten days ago. There were multiple orders with the same pants as I had ordered many pairs. The incompetent associate kept me there for fifteen minutes because she couldn’t find them. When she finally asked for help, the other associate supposedly found them with no issue. Shared my concern with the manager on the way out who seemed to care even less than the first two people to “help” me. Radically different than any other REIs I have frequented.

Quick call to customer service and they were able to help me out right away. Stay away from the Fairfax location unless you want to add to your stress.

I suggest you bring a large clear leaf bag with you for your purchases. We enjoyed our experience until we checked out out. Their “no bag policy” is ridiculous. They had small totes unsuitable for larger bulkier items typical of winter the apparel for sale. Customers and members are left to carry a large number of purchases loosely gathered up in their arms to their car.This is a recipe for being a crime victim or losing expensive purchases. Not good.

Their primary items are clothes and outdoor equipments such as bike, shoes, tents. They don't have sports equipments likes bow, hunting gears.

Visited after checking online and here, on 9/3/23 @ 1pm, and the store was closed with no warning and without specific cause. Extremely disheartening when traveling to a decent hike and counting on REI for gear to accomplish said hike.
Now, let’s hope the Tyson’s location is open.
Holiday weekend with a store closed in these times is tough to accept.
Maybe I’m just being sensitive due to my situation?

I am no skier, but Alpine has been my go-to spot for all things tennis. Strings, racquets (demos and purchases), tennis balls, everything. Really knowledgeable and chill staff who always do me right. I also like that it's a second-generation, family-run shop. (And they do a March Madness pool!)

Disappointed in staff and management behavior. While shopping a couple days ago the staff accidentally overfilled a tire causing a very loud explosion. Several people screamed and others went into duck-and-cover. It would have been simple to just call out and let patrons know what occurred. In this day and age and with a large veteran population in the area, that would have been common courtesy. My sister and I were near a lady who was visibly upset and frightened. My sister asked an associate if they could let people know what happened in an announcement and she looked at my sister like she was insane, very rudely said no, and walked off. On our way out my sister saw the manager and relayed calmly and quietly that she was disappointed in how things were handled and how she was treated. The manager barely acknowledged her and said, ‘Sorry you feel that way’ and turned away.
My sister is a world traveler and wilderness hiker. To say she has spent tens of thousands of dollars at that REI is no exaggeration. They will not be seeing another dime from her, there are plenty of other resources for her equipment and they lost our loyalty.

Beware this store practices racial profiling! After being a member for years, I’ve always enjoyed the excellent customer service that REI provided in the past. However, I’ve had the most awful and embarrassing experience imaginable. I picked out some clothes to try on, but decided to put it aside to use the restroom. At which point, and associate ran to me and asked if he can help in sarcastic and rude manner. I explained my reason, and asked to leave the clothes aside so I wouldn’t have to research for the items. He took my items and said they must be placed with the cashier and I can collect when I’m ready for the fitting room. There were no other customers harassed and asked to do the same. Thereafter, I approached the cashier and somehow knew I was the only customer with clothes in the back since no one asked my name or what items I had. She rudely told me that their “policy” is that i can only take 5 items to the dressing room, and she would hold all the items until I’m ready to exchange them. I felt embarrassed and ashamed at manner in which I was treated. This has never occurred to me before and I have never heard of such a policy. I will never visit this store again and ensure to warn others the same.

Yesterday was our first time at this location and it was great! Very clean and organized. The staff was very helpful especially Jacob who assisted us in the bike section and was super knowledgeable. We found some great clearance finds and will be back to find a suitable bike for me with Jacob’s help.

Such a great experience at Alpine today with Tony & Danny!! Helped me get some custom grip tape to make my 3 year olds birthday present perfect! Thanks for going above and beyond to make her day!!!

Wonderful place to get tennis rackets restrung! Workers were really friendly, informative, and understanding during the process of selecting the right strings at the right price for me. They have a wide range of rackets to buy from too (with some on sale)! Great place for tennis players.

Staff is very friendly and knowledgeable, understanding that ski and snowboard equipment is an investment! They do everything they can to make sure you get the most out of your investment and with their knowledge and skill they will work through any issue you have with your equipment!

Excellent customer service. They spent a couple of hours helping me troubleshoot ski boots I didn't even purchase through them and they were able to resolve my issues. I will definitely be going back. They are extremely knowledgeable and are very friendly!

We are new snow sport family. We needed boots and helmets for our whole group. The store was busy! Kaleb and Ariel both were amazing in making sure we got the right equipment. They didn’t rush and spent a long time with us to make sure we were happy. Loves the store and loves the customer service.

Tony was on the money. Coming from sector 9 pintails and carving roads, I wanted something a little more aggressive but still enjoyable to ride on. Tony mentioned this Arbor longboard being the right amount of stiffness but still feel “alive,” and springy. The carving feels exactly what he meant. He also mentioned a decent upgrade on Orangutang wheels, and I’m already feeling like I should switch them out and trying them since this recommendation was on point!

Thanks again!

I came here because the place that I usually lease ski equipment for my kids from had sold out for the year. I am so glad that I found Alpine because the customer service, personalization, and expert knowledge put this place head and shoulders above the place I used to go to in Arlington, Virginia. Their ski buy back program is a great fit because they let you sell most stuff back after 2 years.