Local Guides World
Retail chain carrying gear, apparel & footwear for a wide range of outdoor & fitness activities.
Photos
There are no photos for this place yet!
Reviews — 8
We have a great experience every time we go here. The staff is very friendly and helpful. Today was another wonderful experience and we were assisted by Dominic. He was super friendly and went out of his way to help us and explain REI’s discount policy when we didn’t even ask about it. He helped us save a decent amount of money.
Worst customer service experience from an REI ever. Tried to return a pair of pants (REI brand no less) that they claimed were purchased a year and ten days ago. There were multiple orders with the same pants as I had ordered many pairs. The incompetent associate kept me there for fifteen minutes because she couldn’t find them. When she finally asked for help, the other associate supposedly found them with no issue. Shared my concern with the manager on the way out who seemed to care even less than the first two people to “help” me. Radically different than any other REIs I have frequented.
Quick call to customer service and they were able to help me out right away. Stay away from the Fairfax location unless you want to add to your stress.
Quick call to customer service and they were able to help me out right away. Stay away from the Fairfax location unless you want to add to your stress.
I suggest you bring a large clear leaf bag with you for your purchases. We enjoyed our experience until we checked out out. Their “no bag policy” is ridiculous. They had small totes unsuitable for larger bulkier items typical of winter the apparel for sale. Customers and members are left to carry a large number of purchases loosely gathered up in their arms to their car.This is a recipe for being a crime victim or losing expensive purchases. Not good.
Their primary items are clothes and outdoor equipments such as bike, shoes, tents. They don't have sports equipments likes bow, hunting gears.
Visited after checking online and here, on 9/3/23 @ 1pm, and the store was closed with no warning and without specific cause. Extremely disheartening when traveling to a decent hike and counting on REI for gear to accomplish said hike.
Now, let’s hope the Tyson’s location is open.
Holiday weekend with a store closed in these times is tough to accept.
Maybe I’m just being sensitive due to my situation?
Now, let’s hope the Tyson’s location is open.
Holiday weekend with a store closed in these times is tough to accept.
Maybe I’m just being sensitive due to my situation?
Disappointed in staff and management behavior. While shopping a couple days ago the staff accidentally overfilled a tire causing a very loud explosion. Several people screamed and others went into duck-and-cover. It would have been simple to just call out and let patrons know what occurred. In this day and age and with a large veteran population in the area, that would have been common courtesy. My sister and I were near a lady who was visibly upset and frightened. My sister asked an associate if they could let people know what happened in an announcement and she looked at my sister like she was insane, very rudely said no, and walked off. On our way out my sister saw the manager and relayed calmly and quietly that she was disappointed in how things were handled and how she was treated. The manager barely acknowledged her and said, ‘Sorry you feel that way’ and turned away.
My sister is a world traveler and wilderness hiker. To say she has spent tens of thousands of dollars at that REI is no exaggeration. They will not be seeing another dime from her, there are plenty of other resources for her equipment and they lost our loyalty.
My sister is a world traveler and wilderness hiker. To say she has spent tens of thousands of dollars at that REI is no exaggeration. They will not be seeing another dime from her, there are plenty of other resources for her equipment and they lost our loyalty.
Beware this store practices racial profiling! After being a member for years, I’ve always enjoyed the excellent customer service that REI provided in the past. However, I’ve had the most awful and embarrassing experience imaginable. I picked out some clothes to try on, but decided to put it aside to use the restroom. At which point, and associate ran to me and asked if he can help in sarcastic and rude manner. I explained my reason, and asked to leave the clothes aside so I wouldn’t have to research for the items. He took my items and said they must be placed with the cashier and I can collect when I’m ready for the fitting room. There were no other customers harassed and asked to do the same. Thereafter, I approached the cashier and somehow knew I was the only customer with clothes in the back since no one asked my name or what items I had. She rudely told me that their “policy” is that i can only take 5 items to the dressing room, and she would hold all the items until I’m ready to exchange them. I felt embarrassed and ashamed at manner in which I was treated. This has never occurred to me before and I have never heard of such a policy. I will never visit this store again and ensure to warn others the same.
Nearby Places
Similar Places
Related Places
Bicycle repair shops in Fairfax
Bicycle repair shops in United States
Bicycle stores in Fairfax
Bicycle stores in United States
Camping stores in Fairfax
Camping stores in United States
Canoe & kayak stores in Fairfax
Canoe & kayak stores in United States
Children's clothing stores in Fairfax
Children's clothing stores in United States
Clothing stores in Fairfax
Clothing stores in United States
Outdoor activity organisers in Fairfax
Outdoor activity organisers in United States
Outdoor sports stores in Fairfax
Outdoor sports stores in United States
Shoe stores in Fairfax
Shoe stores in United States
Ski shops in Fairfax
Ski shops in United States