Turnstone Road Post Office

Same poo different day. 2.30pm on a Friday guess what closed

Arrived at 1.50 and they were closed. Even though the shop it’s in was open. Laughable.

Although online stated open they will randomly close for breaks/ lunch with no notice or cover. Avoid at lunch times to avoid disappointment.

Advertised Saturday opening times are incorrect, arriving to a closed counter

As the traffic was so bad, I made a detour to this store today to use the post office, but only after checking the opening hours on Google and the next 2 websites. All stated that it was open til 5.30pm. You've guessed it, it wasn't. I asked if if it had closed early just for today or if that was the normal. I was told that the PO always closed at 1pm on Saturday. I said that the website said 5.30pm. The owner told me I was wrong as he had personally changed them. I again stated that the website definitely said 5.30pm. He just shrugged and said no-way and continued his conversation with his colleague, so I left. This shop is not as good as it was under the previous owner and I'll certainly think twice before going again. Upon reaching home I double checked the Internet and I eventually discovered a couple that said it closed at 12.30 (also a wrong time, but they were about number 6/7 on the page.).

Woman was rude when asked why they had shut early. No customer service, all I got is it is nearly Christmas and they needed to do admin. Had a feeling it was because they wanted to 'do the admin' and punch out at 4pm on the dot - way to show Christmas spirit! Very poor.

Rude elderly lady on the counter.
I arrived at the post office at 13:20. There was a sign at the till stating "closed until 1:30" and the clerk was stood behind the till on the phone. I decided to wait the ten minutes, as all I needed was to post two letters. I waited patiently for 10 minutes in view of the clerk and as soon as it reached 1:30 she looked over to me and rudely exclaimed "I'm going to be at least 30 minutes longer" and gave me a look as if to say "why are you still standing there?". There were at least 5 other customers behind me that had been waiting a similar time, so I said to the clerk that there was no need to be rude and then I turned to the other customers to relay her message - all be it, in a much more pleasant tone. She then said that the till was broke and she can't help it.

She had seen me standing there for the 10 minutes, along with the other customers but decided not to say anything until 1:30 on the dot. She could have easily said there was an issue when she saw us waiting 10 minutes earlier. She did not apologise for the inconvenience and acted as though we were causing her an issue by waiting. Her tone was rude and displayed no level of customer service whatsoever.