CUA Health

Rude customer service, on the look out to replace this, don't bother as they will not cover things when you need cover and just look for excuses not to cover.

Really good customer service until HBF took over.. and I am sure the gap has increased also as a result

Easy use app, quick and reliable customer service over the phone, fast claim process.

When i first join them several years ago, what i like was their community spirit/ethos which made me feel like a valued customer - sadly over the years as theyve grown and become increasing arrogant and expensive - they are now just like the big 4. i asked to cancel my policy, rather than processing my request i got a 20min sales call from a patronising, arrogant , argumentative sales member bamboozling me with irrevanl stats, facts and figures doing his best to pursuade me not to leave.

after placing a formal complaint i got a half arsed appology saying sorry you thought our premiums are too high - totally ignored the reason i complain (pushy sales) will now close by bank account with them and support a credit untion that values its customers.

Great cover and best service.

After several hiccups with this company I have cancelled my membership due to poor customer service. They want me to pay while I am overseas and I cannot justify this anymore. I have had too many hiccups with this service provider and they do not have a duty of care nor provide adequate service when I need it the most.

Their telephone customer service has always been faulty and always place me on hold and never really assist me promptly when needed. Call back never occurred on a timely manner and was always left anxious.

Overall my experience with CUA has been unsatisfactory and my review is legitimate. I do not feel CUA Health ever cared for my health and just cannot keep up paying $82 per fortnight for this level of service.

Regards,

Christian