CoCo Key Hotel and Water Resort

We stayed here from Sunday until Tuesday. The pictures were obviously very appealing for anyone who has kids. Upon arrival, the lobby was very clean, check in was fast, and the front desk attendant even gave me an extra wristband because my suite came with it. That was the where the good experience ended. We walked into our room, that looked clean at first, until we turned on the light. There were crumbs and hair every where from the sofa couch to the bathroom. Our coffee maker and the little holder next to it was covered in what looked like tiny mites all over it. My fiancé took it and put in the little cabinet that was near the sink and there were also a bunch on the counter that were harder to see due to being so small and the counter being a dark brown marble look. We attempted to call down to the front desk multiple times with no answer. I walked down and told someone about it, and no other junior suite was available. We would have took two separate regular rooms at this point (free of bugs) or a refund to go to a different hotel. I ended up going to a nearby store to grab cleaner and completely spray down surfaces. My kids were so grossed out to sleep in the room. The water park is where we spent the majority of Monday - which was definitely cleaner than the rooms (or at least seemed it). The pool in between the kiddie area and the big park was really warm so that was a plus. About 1 we called front desk and asked if housekeeping could come in and do a sweep, take trash, give us towels, and again, mentioned bugs since it was a new worker. They said yes someone would be up. Completely disregarded me mentioning the bugs. No one ever went into our room to do any house keeping, someone only opened the door when we went back to the park and put a bag of towels right at the door. Trash was still there when we got back, towels from the night before, and no sweep. We called again around 5 before heading out, had to call 3 times before getting someone, was told someone would come up, came back around 10. Still nothing. At this point we were so aggravated with our decision to choose this hotel over what we were initially going for. The next morning, housekeeping finally knocked at our door around 10:30. We told them to come back at 11 because we were getting ready to check out considering no one came when it was actually needed, no point now. Still up in the air on who we will contact and send our photos to. Coco keys lacked to provide any customer service. If you plan on going here, go for the day visit for the park, and avoid the hotel stay. Much better choices in the area.

What a wonderful place for families. A friend recommended CocoKey for our boys, and we are thrilled we went. The staff are friendly. I loved the feature of being able to communicate with the front desk via text. I was able to change my room via text messages. I strongly encourage the rooms facing the pool closest to the water park. The breakfast buffet was nice. There were decent options. The earlier you go, the better. We enjoyed eating outdoors near the pool. The water park water was a bit too cold for our youngest. Definitely, the pool area next to it has a more suitable temperature.
My only recommendation is to have the kids wear water shoes. Our eldest didn't want to and ended up with sores on his feet that eventually burst. And he was a but uncomfortable the next day. The arcade area was ok. But the view outside our room was priceless. We will definitely revisit.

The water park is amazing and has different slides for all ages. The covered pool has warm water, but unfortunately the slide there was closed as they didn’t have enough lifeguards.
The rooms weren’t perfectly clean around the corners but they were good enough…

The hotel is old and shabby looking. Not the cleanest. There was hair on the floor in the bathroom and in the shower of the room. The water in the bathtub was so slow going down. We pulled the drain out. There was a fridge. No microwave. There's a Starbucks but they don't follow the hours they are supposed to be open so good luck with that. The pool seemed cool but it was too cold so we didn't get in the pool. There is a convenience store that is open all night. You can buy souvenirs l, food, snacks, etc. Food at the restaurant un pool area was decent. We had pizza and wings. There are a lot of eateries/restaurants outside of the hotel and the hotel is within walking distance of many activities. It was only a 3 night stay for us. But this is not a luxury hotel. Oh and you have to pay for parking 🙄. It's only a one time fee, but really. You gave us free water park tickets but we couldn't park for free which didn't really make sense to us.

Fantastic location, so easy to get around with free itrolly tickets from reception and free shuttles from the booking office in reception. The rooms were basic no frills but clean with a bath and coffee making facilities. Used the phone in the room to book the free shuttles to Busch gardens. The pool for the hotel was lovely and open late and much quieter than the water park pool but that was also included in our booking. Staff were very helpful and friendly. We didn't use the restaurant or bar so can't comment on that but would 100% recommended and will return if visiting this area again.

This was a great resort. The rooms were clean, the staff was friendly and helpful and the amenities were so much fun!

Our favorite part was swimming with a mermaid named Sparkles! She was so kind and patient with all of the children and made a very special memory for my granddaughter!

The location was perfect and I can't wait to go back.

Such a great place to have a family break. Ideal for families with kids as there is so much in the complex to keep them entertained.

Having the water park, pool and jacuzzi right there is awesome and even if you go out to the parks or other attractions, getting back to a dip in the pool is awesome.

The on site gym was a personal highlight, meaning I could keep up with training even while on holiday.

Really enjoyed our stay and would happily go there again 👍