Coles Rhodes

Absolutely horrible!! Even when there are long queues, the assisted check-outs are not opened. They have staff standing around looking at people scanning their groceries but no one will come forward to open an assisted check-outs counter. The only one which is open, the cashier tries to pass on the bought bags for groceries to be packed by customers!!?? None of the staff seems to care about anything in this store

The short-haired white middle-aged woman staff next to the self-service cash register has a bad attitude. She stared at me fiercely every time. It's like I owe her money. I don't know her at all. I shopped completely normally. I buy as much as possible each time to reduce the number of visits. But it seemed like I was a thief in her eyes. I am unhappy every time I shop. She seemed to come over and curse at anyone at any moment. It seems that we walk wrong, check out wrong, speak wrong, stand wrong, nothing is right. Last time she also said that I was not allowed to use green plastic bags to carry children's snacks. She said that green plastic bags can only be used when buying fresh fruits and vegetables. But I just wanted to pack snacks for my daughter. My daughter is scared of her. I had to go to the manned checkout line to avoid her because of her bad attitude. I had to leave the near and far away to go to wollies. I don't know if she only does this to Asians. I will keep complaining. Until she left the coles in front of my house.

Worst customer service at the registers by Ani. We go to the registers and give bags so they can pack the goods. She scanned items left my bags for me to do while having to deal with a child in the trolley. To the point she hurried me to pay while I was trying to pack all my groceries myself into the bags I gave to her. Then started to tap her fingers on the desk for me to hurry up and give my flybuys card. Rudest cash register I have ever encountered.

Worst customer service ever, please remove Jun from the front disk. Always make trouble when returning any item.
I had two experiences with him. He doesn't understand and always try to come up with an excuse not to accept the return. If there is a zero rating I will give it to him

I recently had an unfortunate experience at Coles Rhodes, and I feel compelled to share my feedback. My visit, marred by an encounter with a staff member named Denny, was disheartening, to say the least. Denny's demeanor was shockingly rude, and it left me questioning the level of professionalism upheld by Coles.

From the moment I approached him for assistance, it was evident that something was amiss. Denny's attitude seemed abrasive, and his tone was far from what one would expect in a customer-facing role. It almost felt as though he had brought personal conflicts from home into the workplace. This kind of behavior is unacceptable, especially in an environment where customer satisfaction is paramount.

The experience left me contemplating the hiring practices of Coles. Individuals like Denny, who display a lack of courtesy and respect towards customers, should not be representing the brand. It raises concerns about the screening and training processes in place.

In my opinion, Coles needs to invest more in comprehensive customer service training for its employees. Ensuring that every team member understands the significance of positive interactions with customers should be a non-negotiable priority. The store's reputation is undoubtedly impacted when customers encounter such blatant disregard for courtesy.

In an era where there are several supermarkets and retail options available, the importance of exceptional customer service cannot be overstated. If instances like this persist, customers like myself will undoubtedly consider exploring alternatives. Coles Rhodes needs to take immediate action to address such issues, not only for the sake of customer satisfaction but also for the overall reputation of the store in the community.

In conclusion, my recent experience at Coles Rhodes was nothing short of disappointing. It is my hope that this feedback prompts a thorough evaluation of customer service practices within the store and encourages a commitment to delivering the high standards one expects from a reputable supermarket chain. 🛒😔 #ColesRhodesReview #CustomerServiceConcerns

Good range although it didn’t have what I wanted (despite the website/app indicating it did). Easy parking in the shopping centre. Long open hours.

God awful store, the only saving grace is that most staff are nice. I visit often at later times and was surprised that a couple of the night fill staff were ignoring me. I wasn't sure if it was on purpose because I wasn't speaking too loud but a few of them did have earphones in and ignored me when I tapped them on the shoulder