Greenwich Hotel

Worst service ever. Came over after 2 hours traveling from another city and they could not find our booking. The man who sits in reception refused to talk to us or even try to resolve the matter. He said no rooms available even though we booked for two nights. Very rood staff. Would never recommend this hotel to anyone.

BED BUGS!! Our room was literally crawling in bed bugs and the hotel staff didn't care! The most shockingly bad hotel experience I've ever had. Our 13 year old daughter and myself are covered in bed bug bites. Also, read through the other reviews and you will see that the owners regularly cancel peoples rooms at the last minute and then give the room to someone else charging them more money. They tried to do this scam with us too- cancelled our booking saying it was a 'mistake'. It's obviously no mistake. The hotel needs fumigating to get rid of the infestation- but I doubt the owners will bother. We have reported them to Environmental Health and will be expecting compensation for the bed bug bites we got. I implore you not to stay here- I wouldn't want anyone else to go through the ordeal we did. One of the most horrible nights of our lives.

We stayed here recently and all seemed fine until we went to bed and turned out the lights. It was then that we discovered we were sharing our room with hundreds of others! The room was infested with bedbugs and they were everywhere, in the bed, on the blinds, up the walls and on the floor. After quite some time we managed to contact the owners who, quite honestly, didn't seem interested or cared. We left as there was no other option and will now be putting in an invoice for drycleaning, car fumigation, damages for the bites we received and a refund for the hotel bill. We have also notified the local council. Please don't put yourselves through such a ghastly nightmare.

As with others, booking made months ago, I get a message saying card declined. Check with bank, no issues. Tried to contact hotel. Get hung up on and then get a message saying booking cancelled. Won't reply to messages. Wonder if it's got anything to do with the London marathon being on that weekend and them being able to charge more 🤔. Wouldn't recommend taking the risk.

Booked for London marathon 3 months prior and cancelled 1 week before with no explanation. I checked and they have advertised the room for £1.4K for the Saturday night. Absolute crooks and now hung up on me when I asked them to explain and won’t return emails AVOID AT ALL COSTS

Others have already pointed out the horrendously malevolent customer service, here is to add to that: I am a frequent traveller, and had made my reservation well in advance. While on the train, on our way into London, a message was sent that the credit card details supplied could not be used... Changed that twice, there were sufficient funds on both, until they stopped complaining. Then they found me on WhatsApp! While still on the train. If some documents could be sent over, to complete the booking process, and to check in. As I was in the process of finding those, the message came in that my booking had been cancelled! For us to quickly find an alternative.

So if having last-minute nasty surprises while travelling into London is your cup of tea, this hotel is perfect for you! Guaranteed. If you get involved with them, do make sure you have a CLEAR PLAN B in case they feel like cancelling your reservation. And turn WhatsApp off, since normally you want a calm travel without new demands or nastiness coming in.

Perhaps better yet: avoid Simple Stay Greenwich altogether since the risk is too great. Different accommodation will be just as nice and is a much safer bet. You Have Been Warned, not just by this review, but other ones as well.

Booked via Booking.com. Extremely good value . They upgraded me to one huge bedroom with the most spacious bathroom . There are tea coffee making facilities fridge and microwave. Staffs excellent . The only drawback is that priced at £20 per nite it attracts undesirable clienteles . I don't think they really screen their guests. The lady beside my room was playing extremely loud music and argued with the staff when being told to quite jgn down. The staff kindly offered a different room but I have had it and left my 4 nights stay after only one nite . A real shame .