Pearson Airport Terminal 3

Efficient and only if I could have used the new MCP checkin fastrack...but kept saying error ..oh well...

One of the best managed airports I have ever visited. Very big and busy airport. Everything is very organized and best managed. You don’t need to pay for the baggage carts. There are Kiosks stations for self check in and baggage tags. Staffs are there to help you. You can also use counter to checked in. Very neat and clean airport. You don’t need to touch any doors after you wash your hands in washrooms. Very comfortable seatings arrangements. Lot of duty free shops and food places. Airport signage is excellent. Anyone can find desire location easily.

Pretty nice as far as airport terminals go. Have seats with tablets you can order food from and play games on, etc

Still blows my mind after all the one star reviews and constant complaints.
This is our Pearson International Airport Terminal 3 arrivals, this is what we have……… broken chairs…
No pride no leadership, I give up.

We have the priority cards with Amex and with Westjet and showed it to the priority lane guy, and he wouldn't let us through without a QR code... um, we never had to show a QR code in 15 years and I had the actual physical cards in my hand.
Some employees are just really uncooperative, and don't even know what they are doing.
Thankfully the line wasn't too long but the point is, I shouldn't have to jump through hoops when I have the actual physical prority cards in my hand!

One of the best Airport with high-tech facilities and easy to navigate.

Fast security and border checks

Unacceptable Behavior from Check-in Staff at Pearson Airport

I am writing to express my extreme dissatisfaction and frustration with the unacceptable behavior of a check-in staff member at Pearson Airport, who was representing Etihad Airways. Her unprofessionalism and impatience not only tainted the reputation of Etihad Airways but also ruined my overall experience in Toronto, and I feel compelled to bring this matter to your attention.

On 31 March, I arrived at Pearson Airport to check-in for my flight with Aeromexico. Unfortunately, due to a mistake made by one of the staff members, I was directed to the check-in counter for Etihad Airways. When the staff member at the Etihad Airways counter was unable to locate my flight information, I informed her that my flight was with Aeromexico, expecting her to understand the situation and guide me to the correct counter.

Instead, the staff member became irate and yelled at me for not knowing which airline I was flying with. She also slammed her mouse on the desk in a fit of rage, creating a loud noise and further escalating the situation. This was not only unprofessional but also completely uncalled for, given that the initial mistake was made by her colleague, and I had not been confrontational in any way.

This type of behavior is inexcusable and reflects poorly on both Etihad Airways and Pearson Airport. It is my belief that this staff member should face serious consequences for her actions, as they have damaged the reputation of the airline and the airport. I kindly request that you investigate this matter and take appropriate action to ensure that no other passengers have to endure such an appalling experience.