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Casual lodging with balcony-equipped rooms, plus trout fishing on-site, meeting space & pools.
402 River Rd, Gatlinburg, TN 37738

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Reviews — 8

Tamara Kelli
at 2024 Jan 02
Tamara Kelli
at 2024 Jan 02
Rooms reak of Marijuana. As well as hallways. Gave us a headache. Although I'm sure some would love this. Hot Tub was cold, pool hot. Weird smell throughout. Some people got drunk and ran through the halls tearing lights off, hotel did nothing. I would recommend staying in room or tour a lot until bedtime. When everything is booked, this could be your only option, but come with nose plugs and don't swim or do hot tub. Free breakfast is okay, again, if you're in a bind and need something quick. I wouldn't recommend this place unless there is no other option.
M J
at 2023 Dec 28
M J
at 2023 Dec 28
Located at walking distance from all major attractions. Staff is friendly and helpful. Breakfast is good but you need to be there early to get the food, because it gets crowded. Only issues I see is the parking situation and the elevators are very slow. Overall my family enjoyed our stay here and had a great time in the Christmas holidays!!
Skye Crofoot
at 2023 Dec 27
Skye Crofoot
at 2023 Dec 27
I love the location of the hotel. Close to everything but the parking garage needs to be redone. None of the parking spots give enough leeway for pulling out of the spot and as a person with a rental I was very nervous parking and driving. The rooms were fine pretty basic but nothing that would make me not stay here again. The breakfast was also basic I've had worse and better. I think they also need to redo their stairs to connect internally to every floor because their elevators take FOREVER other than check in and check out we avoided at all costs.

I would likely not stay here a full stay again..
Daniel Portnov
at 2023 Dec 26
Daniel Portnov
at 2023 Dec 26
I will start by saying that I rarely leave below 4 star reviews and will list the positives of this hotel (aka why it is a 2 star and not a 1). On the positive note this hotel provides parking and is in a central location in Gatlinburg.

Okay, now the bad. The carpet and hallways are outdated, dusty, and sticky. The room looks like it has not had a deep cleaning since the inception of the hotel. I paid $200 to stay in a “romantic” room with a hot tub and fireplace. While the fireplace was nice, the overall dirtiness of the room particularly the carpet, walls, and curtains definitely did not leave a romantic impression. The “hot tub” was more of a jacuzzi bath that didn’t really exceed lukewarm temperature and was for some reason surrounded by mirrors so you are left awkwardly staring at yourself from all angles. The bed was creaky and reverberated. The AC was as loud as a leaf blower and would go off randomly in the night and wake us up. Finally, in the morning when we got to breakfast at 10:05am instead of the cut off at 10am the person at the front desk wouldn’t even make so much of an effort as to check if there was an extra banana available for us. That would be the bare minimum I’d expect for a $200 stay.

Ultimately, I have stayed at Econolodge motels in the rural upper peninsula of Michigan that provided a better experience than this hotel. Would not recommend this place unless it undergoes a serious refresh.
renee nava
at 2023 Dec 24
renee nava
at 2023 Dec 24
The nastiest hotel I’ve ever stayed at. Staff was rude, check-in was a nightmare from hell. 30 min wait for elevators, parking was atrocious. Breakfast? Bring your own or go elsewhere. Rooms were mediocre, bathroom was full of mold. The 6th floor smells like weed and the rooms smell like cigarettes, paper thin walls…do not recommend. In fact, I wish I could get my money back, I was extremely disappointed.
CeeDee Whitt
at 2023 Dec 09
CeeDee Whitt
at 2023 Dec 09
This hotel is the perfect location for a walking vacation in Gatlinburg! The staff is friendly and helpful. While the property is older, it's well-maintained and roomy. The beds are your standard extra firm hotel mattresses so your mileage and all that. To cap it all, the views are beautiful even in late fall. I would stay here again.
Stefanie Smoot
at 2023 Dec 05
Stefanie Smoot
at 2023 Dec 05
This was my first time back to Gatlinburg in about 10 plus years and my husband's first visit. We could not have asked for a better location. It was close to everything. We had a room with a fireplace. We used it one night but it does not put out a lot of heat. It was more relaxing to look at. The rooms are a little older but seemed to be kept up. The parking there is not for trucks. Please be advised to only travel in cars and small SUVs. We got a call from a hotel representative to move our vehicle. We were on the line just a tad due to the small spaces. We did not mind moving the truck but the representative that called had a rude tone. Outside of that one lady and the parking, our trip was great. We plan to return next year in our car instead. Personal thank you to Cindy for assisting me with our reservations. She was awesome.

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