Sidney James Mountain Lodge - Downtown Gatlinburg

The rooms were clean. The balcony is tiny and you could hardly open the sliding door that led to it. Not enough room for a couple chairs. And to top it off our view of the creek was skewed by a big construction site on the other side. Parking was minimal and we struggled to find a spot.

The staff was wonderful. Check in was fast and easy and everyone was so accommodating. Rooms were clean and comfortable. Within walking distance of restaurants, shops, etc. Pools, Hot Tub and Sauna was great. The food at the Cafe was very good. Definitely recommend and definitely worth the money.

Stayed for 4 days, 24 hour amazing and nice services, the outside and inside pool were clean and felt amazing. The hot tub was a little crowed but because of how great it felt 😭✋. My partner and I didn’t mind this but i know some will but they don’t have everyday room service you leave your dirty stuff outside, and get new ones from the cleaning ladies as they clean. But if you run out of towels late at night you can get some from the office. No microwave in the room we had but there’s one in the lobby. There was a new lady there she was so nice the service was the best. And free wifi

Fantastic place to stay. People have said the rooms are dated, but Im not there to spend time looking at the room. But the room was super clean. Great view of the creek outside sliding door was amazing. Parking is a little eh, but not terrible. Front desk staff was super friendly and helpful. The pools and hot tub were amazing as well. They have towels for the pool area. Close but not to close to the main drag. Walking possible but there are some serious steep walks there and back. But there is a trolley stop in front of the lodge. Highly recommend. Can't wait to go back.

The staff at Sydney James Lodge went above and beyond for our family! When I had mistakenly booked a room that wouldn't have fit us very comfortably for the 5 days, they quickly resolved our issue by getting us into one of their gorgeous suites for no extra charge! I will be forever grateful! We plan on staying with them next summer when we come to visit the area again. They were amazing!

I absolutely love this hotel I am a second year, returning guest and my stay about a month ago was fantastic!! They have even impressed me once again to where I actually booked a three night stay in October for me and my hubby for our anniversary. It is so cozy. I love the fact that they had an indoor and outdoor pool. The café has delicious food and walking out on my balcony to see the bears every morning it’s just absolutely breathtaking. Don’t miss out on a perfect opportunity to enjoy pure comfort would definitely recommend.

This hotel was great. I read the reviews and looked at pictures ahead of time and I pretty much knew what to expect. Yes it’s outdated but it’s clean and well worth the money. The staff was incredibly nice especially the people who work at the poolside cafe. The only thing I was disappointed about, which wasn’t their fault at all, was the fact that another hotel was being built behind them obscuring the wonderful view there was from our room. We enjoyed it so much we’ve decided to stay there whenever we go to Gatlinburg, you can’t beat the price and kind employees. Also, this hotel has thousands of reviews but they still have a 4.3 rating for there review score, keep that in mind, that means most of there reviews are very good.