Crotona Job Center

I suggest going in on a Friday or the 1st or 15th of the month, cuz that's when it's less crowded. No one wants to be there in a Friday and they are kind of fast that day cuz the workers want to go home and enjoy their weekend. As long as you come with a positive attitude and knowing you may be there all day, u will be fine. Most of the workers are very nice and reasonable as long as you don't come in there like they personally owe you something, when they are just doing their jobs. So going in there yelling is not going to get you seen any faster then the next. N for all u grown man that go in there creating drama every time I'm there, get a job! Remember ppl this is supposed to be temporary help! Not permanent! Thanks to the workers that really help!

can’t reach anybody. unprofessional and disrespectful staff that strip low income tax payers off their benefits with no explanation or false reasoning with no proof.

They call you from private numbers, leave a message with no callback # while threatening to close my case due to two unsuccessful call attempts as if I'm waiting near my 📱 for them everyday not to mention when you call for an interview..you are waiting over 45 minutes and not a single soul comes on the phone...so unprofessional and frustrating. I'm a true professional so I know what to expect, this place is🤦🏿‍♂️

Don’t bother coming here if you’re a person with disabilities. I came in early in the morning on 08/04/2023 to speak with a case worker regarding my case and I needed an advocate for someone with disabilities. I was given the run around from the ground level to customer service and still didn’t get assistance with what initially visited them for. I’m aware of the access HRA App and how to use it, I spoke with many people on the phone regarding my case and STILL NO HELP! I will be forwarding a complaint with the office of justice center and I will get help legally as well for not being accommodated as a person with a disability.

So... It's a long wait similar to the DMV on those people will be pressed for patients. Hi, personally. Don't have any complaints against them. I just wish they updated the number/ticket system.

I have been here once so far and in all honesty it’s what you make it. I have to go back tomorrow and hopefully get my benefits in from April and May. However the people in need are very unreasonable and I dare say childish. Not all however, all of us who are going there are in need and there is but so many people working to help thousands if not more. We as the ones in need have the audacity to need help and be impatient and then treat the workers with an attitude and act surprised when their days are messed up and they start treating everyone else poorly. I’ve seen people threaten to smack the workers because they are frustrated or cursing them out etc. Obviously they will not want to help you to the best of their ability nor care to because you’re treating them poorly and now it’s a cycle of just disrespect and not caring. Simply because people don’t have patience and feel like they deserve to be helped first if you got a number you will be helped but what you put out is what you’re going to receive. It’s crazy how a simple smile changed the workers attitude and heart. All I did was smile and show joy genuinely and it reciprocated back. The people working here deal with a lot as well we are all people they’re not mindless machines to serve our needs. I understand some being frustrated, but it’s the same as not taking your issues to work don’t attack the hand that can rectify your situation. Kindness and honest genuine joy goes a long way.

Unbelievable!! Why do they have phone numbers? …like the Infoline and Job Center that they don’t answer. Need better management to serve clients in a better and positive ways. Also every year for my recertification ended up in a messy way and always have problems with NYC HRA, is not the best. And, You scan your own docs making their job easier. Badest service in USA.