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Reviews ā 8
I have been going to the ShiBui Spa for over 10 years and the quality of the experience is on a steady decline. The receptionists will put you on hold for 5 minutes while 'checking for availability' and someone else will pick up having no clue of the booking inquiries and then explained that the person who originally answered phone had decided to go to the bathroom or walked away from the desk. This happens more than a dozen times in the recent years when I tried to book any appointment. The cleanliness has also gone downhill, the area around the pool is always slippery with water and no one bothers to wipe it for the safety of the patrons walking around it. A number of seasoned therapists have left, the spa director has changed multiple times. What a shame! From a special place to be a huge disappointment now!
SCAM ALERT šØ DO NOT GO HERE IF YOU WANT A REAL FACIAL SPA. First off, the Space is beautiful and relaxing and the staff super friendly. ā¦but there are 100 other beautiful spas in New York with talented caring trained staff.
However, I CANNOT recommend the spa services AT ALL. I got their SIGNATURE FACIAL , which by the way ended up billing over $500. this is probably double the price of a real facial in nyc, they just rubbed some lotion on My face for 45 minutes. I specifically asked the front desk for an extraction facial where they extract using steam. I again asked the therapist during the treatment and she said āno we donāt do that and iām not even trained to do that.ā
She proceeded to spend the last 20 minutes and rub me ( not even a massage but patted me down like a child) on my scalp shoulders and arms. I asked her if she could give me a massage on my carpal tunnel area on my forearms and she refused - āsorry Iām not licensed for massageā
Total waste of 90 minutes of my life. MANAGER REFUSED REFUND OR ACTUAL REMEDY, when we complained that no facial extraction was given to me even though thatās the service that was booked and requested. She āinvestigatedā and refused to offer any refund.
GO ANYWHERE BUT HERE š¤”
However, I CANNOT recommend the spa services AT ALL. I got their SIGNATURE FACIAL , which by the way ended up billing over $500. this is probably double the price of a real facial in nyc, they just rubbed some lotion on My face for 45 minutes. I specifically asked the front desk for an extraction facial where they extract using steam. I again asked the therapist during the treatment and she said āno we donāt do that and iām not even trained to do that.ā
She proceeded to spend the last 20 minutes and rub me ( not even a massage but patted me down like a child) on my scalp shoulders and arms. I asked her if she could give me a massage on my carpal tunnel area on my forearms and she refused - āsorry Iām not licensed for massageā
Total waste of 90 minutes of my life. MANAGER REFUSED REFUND OR ACTUAL REMEDY, when we complained that no facial extraction was given to me even though thatās the service that was booked and requested. She āinvestigatedā and refused to offer any refund.
GO ANYWHERE BUT HERE š¤”
The spa and health club are a great place to relax and rejuvenate. The services offered are at the highest level, and the staff is always ready to help. Massage is especially pleasant to relax after a long day. I highly recommend
Hands down the best facial and massage I have ever received! The space is beautiful and the staff could not be friendlier. One of the better relaxation spaces I have been to with many different seating options and spread out so you aren't on top of the other spa guests. The only two (minor) downsides are: 1. the pool appeared to be open to hotel guests so at one point there were a few people swimming (loud) laps in the pool which sort of killed the relaxation vibe. 2. the treatment rooms are downstairs so you exit the relaxation area/locker room and walk past the gym and then downstairs to your treatment room. Can't wait to return (hopefully very soon)!
Highlight: amazing treatment, terrible desk staff. I want to rate this experience a lot lower but the physical services received were incredibleācustomer service was NOT.
Onset ritual was an incredible and unique experience. Hands down best massage I have ever received. The whole appointment was very magical. The area where you wait for treatments was beautiful and there is a pool you can use! Highly recommend.
However, the staff that checks you in and leads you to the locker rooms is horrible. Really rude and unwelcoming. It really put a damper on my appointment. I am pretty shocked they have such horrible service here because it sets the tone for your whole treatmentā¦ I plan on contacting the spa. For spending over 1k in treatments this is highly unacceptable š.
Onset ritual was an incredible and unique experience. Hands down best massage I have ever received. The whole appointment was very magical. The area where you wait for treatments was beautiful and there is a pool you can use! Highly recommend.
However, the staff that checks you in and leads you to the locker rooms is horrible. Really rude and unwelcoming. It really put a damper on my appointment. I am pretty shocked they have such horrible service here because it sets the tone for your whole treatmentā¦ I plan on contacting the spa. For spending over 1k in treatments this is highly unacceptable š.
Unbelievably relaxing oasis in the heart of the city! Had both a facial and massage ā both amazing. The pool is definitely worth coming a few minutes early / staying after your service. Everything was clean and serene. Highly recommend!
An oasis in the middle of hectic NYC. The pool area is so relaxing and tranquil. Extremely clean and staff super attentive. Had an incredible massage by Stan. Beautiful Japanese robes to relax in. Attentive Japanese style lavatories also! Will spend the whole day there next time!
