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Reviews — 8
I never knew we had a Fossil store right here close to both Mississauga and Brampton. Lots and lots of options and prices. Great customer service. Usman was a delight; he helped find things I was looking for, they matched the online price if in stock. The girl on the counter could've been a more attentive in getting my email right as I never received the warranty confirmation. But good shopping experience overall!
Very affordable watches and bags. Lots of good collection and good customer service too.
The store manager and associate were fantastic in helping me today!! I gave them the wrong information to engrave on my brothers watch as a gift, and they happily accommodated my mistake by engraving a new one for me! I was very impressed and satisfied with their service today. Amazing!
The store was really crowded, and I had to urgently buy a few watches. This one girl, Zohaa, was really great at identifying my urgency and quickly helped me find the perfect watches that fit my needs. She was very calm and polite, which made it an amazing experience for me, as I really needed the watches urgently. I am not someone who usually writes reviews but this was something really important and I was really glad that things worked out in time!!
I appreciate the store's collection and deals, but I'm quite disappointed with their customer service. The staff at this location seems inattentive and lacks courtesy towards customers. Even when the store is empty, it takes several attempts to find someone to assist you.
For a simple 5-minute engraving job, they asked me to leave the product at the store and return 24 hours later. When I called them the next day, an associate claimed that the watch was engraved and ready for pickup. However, when I went to collect it, they hadn't engraved it, and they did it in just 5 minutes right in front of me. This could have easily been done the previous day when I initially purchased it, but they insisted that the store was too busy to do it on the same day. In reality, there were only three customers in the whole store, including myself, and three associates who seemed uninterested in getting the job done.
For a simple 5-minute engraving job, they asked me to leave the product at the store and return 24 hours later. When I called them the next day, an associate claimed that the watch was engraved and ready for pickup. However, when I went to collect it, they hadn't engraved it, and they did it in just 5 minutes right in front of me. This could have easily been done the previous day when I initially purchased it, but they insisted that the store was too busy to do it on the same day. In reality, there were only three customers in the whole store, including myself, and three associates who seemed uninterested in getting the job done.
I bought 2 watches and I asked to her that I need the engraving and she told me that yes we will do that after paying. After paying she refused that we can’t do that you have to come tomorrow and we need 24 hours. I requested her and her manager also thousands time that I have a flight early in the morning but both did not consider my request. I think they should tell every customer that they r not doing engraving before 24 hours.they have written there that it’s free engraving . But after buying their behaviour totally changed. Really disappointing
Excellent service. I arrived almost at the end of the day and all the employees were still courteous and patient with me. They had great deals, and a wide variety of watches and other items, all very well stocked.
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