Afternoon Tea at The Park Room

Excellent!! We did the Xmas one. The food was great & plenty of it. All staff were v friendly & the room was lovely.

Ridiculous, I wasn’t expecting too much but at least I was waiting for a proper tea. The first tea they served was extremely weak like one tea spoon in a huge pot that we couldn’t finish. We asked for another one, they offered assam which was the same tea we had first. When the second pot came it was too strong like 5 table spoon in the same pot so we couldn’t finish that either. The front staff was friendly when we explained the problem, but wasn’t enough. They poured some hot water on top of strong tea but 1,5 hours left until we had a proper Goldilocks tea so we had our afternoon tea without tea. Scones were nice other than that nothing was special, honestly food, specially the sweet part was bad. Even the jams weren’t homemade. We enjoyed the champagne. Hardly hear the piano because during our tea time she gave 3 times break and there was no one to cover her which caused a silence in the room. Luckily I had a gift voucher and I just had to pay for my son’s tea which he didn’t like none of the sweets because they were all sticky and jelly. But he was happy when he got the teddy the nice receptionist lady gave him. It was my the first and the last afternoon tea experience. Wouldn’t recommend to anyone but the place was almost full packed. Maybe it is me who is picky and fussy.

I only had 3 days in London and honestly, this was by far the best experience throughout my trip. From the moment we entered, we felt like royalty. We had booked a reservation, but it was a bit empty when we had went.

Our waiter was a female and she was just amazing. She made sure to present and explain to us all the desserts and sandwiches that were given to us.

I loved the fact that we can ask for more sandwiches when we finish the ones that we liked. She also let us know if we didn’t like the tea that we chose, that we can change it. Which was amazing. She also made sure that our tea was completely warm throughout the whole time.

However, when she left and the different waiters came, that’s when we felt like it was extremely hard to get a waiter to assist us with anything. We kept asking for the bill multiple times, and they would forget about it. Our tea also became super cold so we decided to leave.

Nonetheless, we did enjoy our time here and would come again.

The best service from Pratigya and her manager, there were times I was waiting for tea and replenishment for quite a while but other than that, the service was spot on. Unfortunately the food let them down, the sandwich fillings were nice but the bread were quite dry. The chocolate cake was very dense which I liked, the Victoria sponge was quite sweet which I didn't like, but that's personal preference. The pastries were overall not bad, the scones were good, the jam was way too sweet and strong taste so I believe they aren't homemade. They were very generous for the sandwiches and pastries replenishment which I really liked. If the food quality gets better I will definitely be back. My waitress even asked her manager to get a box of Masala tea for me to take home, she couldn't have done more! The ambience was also very nice!

We reserved the date a few days before which was an easy online reservation system and reconfirmed the day of at their request. Arrived a few minutes before our reservation for 3 persons and had to wait a bit for our table to be ready at 4 pm. At first, service was spot on and attentive, then quickly felt abrupt as the servers changed mid-stream in the process. The menu was explained well, but honestly we had no idea who our main server was. We were offered champagne or non-champagne option. We chose champagne option and we weren't offered any option on champagne, despite what appeared to be a few different choices. They poured the most expensive, which was fine and what we would have chosen anyway but it would have been nice to know and server should have offered and explained all the options ("regular" or "reserve"....felt a bit taken advantage of and unsuspecting customers may not be aware). The woman taking the tea and jam order was very matter of fact and for a few seconds, it felt like giving an order at Denny's in the USA, with menus being snatched up as the orders were taken. The food was abundant(amuse bouche of pear granita, canapes, then three tiered trays of sandwiches, scones and desserts), and the three of us could not finish it all, so it was packaged up (scones, some of the dessert cakes and a few finger sandwiches) after 2 hours of nibbling and enjoying the delicious teas (Earl Gray, House Blend and Chai). We spent 2 hours taking it all in. Overall, a lovely experience in a dining area filled with all kinds of customers. Not stuffy, but elegant. With all the attentive staff (there must have been about 5 different people tending to us at different times), it felt slightly frenetic and it would have been nice if the servers introduced themselves by name. I would absolutely return and plan to in November when back in London again to visit our daughter who is living here for a year.

Afternoon tea here was a very special occasion. The food was delicious, the waitress from Nepal was very attentive and provided us with an excellent service.
I also loved the pianist musician playing both classical and more modern music. The fresh flower arrangement was beautiful.
All in all a wonderful evening with my family!

Nothing short of fabulous from start to finish! The most perfect afternoon tea I've ever had! The Park room is beautifully furnished, it's a large space but feels intimate. The fresh flower arrangements were stunning an we were serenaded by a professional pianist on a grand piano.
Our waitress was so polite and helpful, she was so lovely and explained all the different foods and choices, the tea menu is 4 pages alone!
I can highly recommend the champagne afternoon tea, there's a reason this is a 5* hotel. Shame we could never afford to actually sleep there 🤣