American Airlines

Grabbed a quick breakfast sandwich before flight home. Fresh and hot. The staff was very friendly

American has become a budget airline. The PHL terminal is one of the worst in the US.

With a TSA number you move through so much faster

Efficient pilots in difficult times

Flight canceled during flight from Montego Bay Jamaica. Informed at 4p. However I was in the midst of being on the flight. Hotel voucher given. However the hotel was 25 miles away. Paid $30 one way, $40 back to the airport . Upon arrival to check in my luggage, the ticket agent was RUDE!!! Her attitude, body language, and her tone was condescending. She also booked me for the last slot for standby. Another ticket agent named "Joyce" moved my spot. And I ended up on the top of the stand by list! So I did make it to Detroit, which I'm grateful. But I wouldn't book with American airlines again. My round trip ticket cost $1,039...

American Airlines, please hire personnel who have customer service skills. Zero stars, Tiffany. Horrible attitude

Terminal C: I travel 95% Domestic/Intrnal, Traveled for 22 years in all major and small airports. I have NEVER EVER encounters rude agents (3 at that) 1 at basic line (while waiting for them to set up and TWO agents at Priorty. WoW!. 1) pre-chk doesnt open till 4:30 am, reg TSA opens at. 3:30 am (no pre-chk line. soo yes your in way back line. Cant control the terminal to fly out of just terrible, unprofessional agents.