Starbucks

Last week I had a wonderful experience at Starbucks on my way to work! My friend and I went in and the team members realized we were both blind and did an amazing job! He walked over to us and handed us our cups and he went above and beyond by making me a new drink for free when I spilled mine! I just wanted to give the team members who were working last Tuesday morning a big shout out!

SECOND EDIT: Twice now they have not contacted me for an unavailable item. Poor customer service and poor attention to detail. EDIT: The owner claims this is a DoorDash issue. It is not. The bags are stickered shut before the driver picks them up. The first time you failed to include half our order, the second time you failed to contact me via the DD option I selected, should anything be out of stock. This is not DoorDash’s problem. REVIEW: This is the location I have to select when I order through DoorDash, since I work from home. Two weeks ago we were left without half of our order which was the restaurants fault. Today instead of them calling me like I selected, if something were not available, they gave two $4 gift cards instead of the food I ordered. Their lack of attention to detail and lack of communication with clients is the reason I will never order from this Starbucks again.

I went in today around 1 to order my drinks. I asked to leave them there so I could run down to Coldstone Creamery and I would be back to pick them up in 5 minutes. 30 minutes later after a very traumatic incident with the owner of Coldstone, I made my way back to get my drinks. I was shaking and could barely walk, and the 3 baristas (2 ladies and 1 man) were so kind to me. They put my drinks in my carrier because I was shaking and unable to, they made sure I was ok, and they just let me compose myself to walk back to my car. They went above and beyond the level of kindness and service. They even gave me a card for a future drink and said Happy Mother’s Day. I experienced terrible service, the worst I’ve ever had, and then walked in to Starbucks and experienced amazing service. Very grateful to these kind employees.

I wish I had gotten names because the staff in at 12pm on 2/22/23 were SO kind. My 2 year old spilled her drink and they cleaned it right up and made us feel like were were not an inconvenience at all. Then they replaced her drink. I know we were not easy customers with our 1 and 2 year olds in tow so I'm thankful that they made this stop pleasant instead of stressful. Thank you!! 🥰

We love our local Broadripple Starbucks. Clean, comfortable, and well maintained. Great staff who create a friendly and welcoming environment.
As great as it is though, make sure you try the many other local coffee places in the area!

This coffee shop, in my opinion, is a must-visit for coffee enthusiasts! The service was excellent, and the variety of coffee served in the ambiance was delicious. If you enjoy coffee shops, this is a must-see! We intend to return!👍

A very normal Starbucks. No drive-through unfortunately so you do have to park. This could require parking just to run in which is a drag. Nice store overall. Usually buskers outside play music.