Parkside Surgery

It's the first time I've seen such a system that after 250 simultaneous calls for 3 days, no one is able to pick up the phone at the reception.
a young boy who works does not know how to communicate nicely at all, he is very arrogant and aggressive towards emigrants, I feel descremination.

Rang on a Monday morning just after 8 for an appointment. Time waiting on the phone was minimal. Phone was answered by a very pleasant care navigator who was very professional in her role. I was offered a telephone consultation or a face to face appointment for a weeks time as it was non urgent which I accepted. Later in the day I had the need to actually visit the surgery and was greeted by a young male care navigator who was very well presented in his appearance. Once again the social skills of the care navigator were excellent. He sought advice from a senior member of staff, and when he returned with the answer he apologised for keeping me waiting.
The Nursing Assistant who I also had dealings with was again excellent in her care. A real asset to the surgery.
The surgery is also very clean and tidy, so thanks to the housekeeping staff too.
Some review posted state the lack of appointments available, but please consider how many appointments are wasted by not turning up. These could have very easily have been filled.
Also now with Pharmacies being able to assess a patient more thoroughly for minor ailments this will be the first port of call, again freeing up valuable Doctor and Nurse Practitioners appointments.
The Surgery deserves a five star rating, and a better practice would be hard to find. A pat on the back all round.

Although you need the patience of a Saint whilst waiting for someone to answer the phone, when you do eventually get through, the service is splendid & super helpful! Notably this morning, spoke with Lisa, a Receptionist. Extremely polite & efficiently sorted 3 issues concurrently for me. She'd get a pay rise if she was working for my firm. Indeed, everyone I've encountered at this fine Practice have been superlative.

My elderly father is registered with Parkside. I live over two hours drive away and work. This morning I made over 250 calls in 40 minutes to get him seen. Shocking that I can't get through but how on earth are elderly patients able to access appointments. This surgery needs to give serious consideration to the poor service they are providing their elderly patients and put in place a new policy to provide this cohort proper care.

I can't explain how disappointed I am. I booked appointment by phone, I go in the clinic to hear that I don't have any booked appointment at all ! The administrator behaved rudely and arrogantly as if I owed her something! I don't remember her name, old and with shoulder-length blond hair. Please, try to be more humane and kind! It's absolutely joke, I will definitely change the surgery, can't deal with this kind of behaviour.

This morning my daughter had a appointment at 7.30 as last week she called to the surgery and they book her ! She go and then come back home so upset and disappointed because the woman on the reception is being not nice to her, sarcastic and arrogant. She said that there is no appointment booked for her and when my daughter ask to book another one she refused and said that she need call on phone!Please turn attention to your staff! U can't work even as simply receptionist in medical centre and act so disrespectful,! We want to complain from this lady. My daughter is diagnosed with epilepsy, she is anxious and going into depression. It's awful! Also it's not first time for this practice. DON'T GO THERE IF U WONT FEEL LIKE U ARE NOT EVEN HUMAN! Definitely whole family will change to another practice! If I can give 0 stars I would!