Tim Hortons

This is the WORST Tim Hortons in town.. The attitude of the staff is appauling and extremely rude! Disgusting!!!

There are a few staff members that are kind and always friendly to me when I'm in there. And I love them for it!

But today was different...

The young fellow at the front counter, I asked him for an Iced Capp with extra creamers on the side. Usually I ask for an Iced Capp made with triple cream but they never get that right, so I asked for creamers on the side. He cut me off and said; "The machine is programmed to put a certain amount in, I can show you if you don't believe me!" I wasn't argumentative in any way, and I asked for a handful of extra creamers...not to be educated on how much the machine spits out.

When he showed me how much went into the cup, I told him sternly; "If you heard me I asked for extra CREAMERS on the side." And just then, another male employee came up and in a condescending tone said; "Hey hey now you're usually not this confrontational, what's wrong?" I took a deep breath and sighed and said, "I'm hardly being confrontational at all, I just wanted my extra creamers." I used a stern voice. The male employee then said; "Oh, sorry, he just doesn't hear well so you have to speak up."

They made the Iced Capp with extra cream, which was fine, but I still didn't get my extra creamers.

They usually bunk up my orders, I can cope with that, but the display I got to witness today was NOT needed, especially over something so simple.

I work in the mall and visit this Tim’s location daily. All the staff are always kind, fast and friendly but Anusha and Amul were so helpful, they went above and beyond to give me great service today!

Pathetic Service! Employees are lifeless. For some reason food tastes different compared to other Tims I have been. Altogether not a pleasant experience.

I wish I could give zero ratings. The staff was unfriendly and unhelpful, displaying a complete lack of professionalism, as they seemed disinterested in their work and barely acknowledging customers. I was waiting at mobile order area, one of the staff came put my order and went back, without even asking anything. There wasn’t anyone waiting for the order. It took several attempts to get their attention, and even then, their responses were abrupt. From last few visits, I am receiving the same kind of behaviour from their staff. And even if you write a review, it doesn’t bother Tim Hortons I guess, because sales are not the concern here!

Came to this Masonville Tim’s location today around 5 pm. Ordered and got a receipt then waited for my order. Did get my coffees but waited for bagel for 15 minutes. Also dark roast was like half cup filled up (like seriously) but did not say anything. I did wait very patiently but then called for help. The workers were extremely rude and completely ignored but then I went up to counter and said sorry I’m missing bagel and how much time of would take and I showed my receipt but the girl chose to completely ignore it and said u already took your bagel. I said, sorry I did not. I was literally waiting in front of her and she said no you took it. Just completely rude staff, no help, zero zero and absolutely zero manners, no professionalism and laughs at customer when at the back together. After requesting she did give me the bagel but completely burnt like roasted and the way she gave was like she tossed it and it fell. So I of-course didn’t take and put it back on shelf and just left. #Timhortons please do better timhortons. Train your staff!! You deserve better and can do better. 🙏

Customer service the worst, they didn’t want to help me with my app and a reward additionally they wanted to me to order fast and gone, just try to ask about some drinks and the answer was ‘I don’t know, if you don’t know me neither’ what kind of answer is that? At the end I order the first that was show on screen