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Reviews — 8
I use quick books self employed and absolutely nothing about it is user friendly. The invoice text box let's you type limited amount of characters, hardly enough to describe the part or service being billed for. It also doesn't have quote options, only invoices. As well, I changed bank accounts for deposits and it ended up being a huge ordeal with multiple emails and calls just to get it closed with no result and I had to start the whole process over again. Very tempted to switch to invoice simple or something similar. If you haven't signed up for quickbooks yet, go elsewhere.
Moved over from a competing accounting software and wish we did it sooner. Not only did I dramatically lower my monthly cost, but their team was so helpful in helping me migrate upfront.
Highly recommend!
Highly recommend!
It is impossible to deal with customer service - nobody really helps and support their product. They do not understand that business for large corporations is different from that for small shops. Intuit it is time to change and listen to the customer. Stop asking for Owners approval for Multinational Corporations with thousands of shareholders.
The webpage is utterly confusing. I thought I was paying the taxes I owed, instead I was paying 140 dollars for something called deluxe and state taxes. I didn’t use anything called deluxe.
Tried to call customer service and spoke to a robot running me in circles for 20 minutes. The robot finally leads me to a rerun webpage.
Fill that out, get a response saying they don’t do refunds for filing through the webpage, only if you got a CD. Do they even sell these anymore? The vast majority of your clientele are going to be using the webpage, this is a very sleazy move. Also there were no options to say ‘no I don’t want this product’ before being sent to pay.
Still can’t get in touch with anyone, still can’t get my money back for something I didn’t use. This platform’s been nose diving for years and they have officially lost my business.
Tried to call customer service and spoke to a robot running me in circles for 20 minutes. The robot finally leads me to a rerun webpage.
Fill that out, get a response saying they don’t do refunds for filing through the webpage, only if you got a CD. Do they even sell these anymore? The vast majority of your clientele are going to be using the webpage, this is a very sleazy move. Also there were no options to say ‘no I don’t want this product’ before being sent to pay.
Still can’t get in touch with anyone, still can’t get my money back for something I didn’t use. This platform’s been nose diving for years and they have officially lost my business.
Dear QuickBooks Customer Service / Office of president
I am writing to express my deep dissatisfaction and frustration with the quality of services provided by QuickBooks and the behavior of your staff and representatives. I recently subscribed to QuickBooks services and utilized them for less than two months. During this brief period, I experienced significant financial losses and even lost a valuable client as a result of the incompetence and lack of accountability exhibited by your team.
I am appalled by the fact that QuickBooks refuses to take responsibility for the mistakes made by your staff and agents. Instead, your representatives have consistently shifted the blame onto me, accusing me of not following directions or misinterpreting instructions. Such behavior is not only unprofessional but also displays a complete disregard for customer satisfaction and support.
One of the major issues I encountered was the misleading information provided by your employees. On multiple occasions, I was given incorrect guidance and directions, leading to further confusion and financial loss on my part. It is evident that your employees lack proper training and knowledge, as their incompetence has had severe consequences for my business.
Furthermore, the lack of accountability within your organization is deeply concerning. Instead of rectifying the mistakes made by your staff, I have been subjected to further inconvenience and financial burdens. As a customer, I expect the company to address and rectify the issues caused by its employees promptly. However, QuickBooks has failed to fulfill this basic obligation.
To summarize my grievances:
Financial loss: The errors made by your staff and agents have resulted in significant monetary losses for my business.
Lost client: Due to the mistakes and misleading information provided by your team, I lost a valuable client, which has had a negative impact on my business's reputation and bottom line.
Lack of responsibility: QuickBooks has consistently refused to take responsibility for the mistakes made by your employees, shifting the blame onto me instead.
Incompetent staff: The employees representing QuickBooks have demonstrated a lack of training, knowledge, and professionalism, which has contributed to the issues I have encountered.
I demand immediate resolution of these matters and appropriate compensation for the financial losses I have incurred as a result of QuickBooks' failures. I expect QuickBooks to review its customer service procedures, invest in adequate training for employees, and take steps to prevent similar incidents from occurring in the future.
If my concerns are not addressed promptly and effectively, I will have no choice but to escalate this matter further by seeking legal remedies and sharing my negative experience with QuickBooks on various online platforms and social media channels.
A.
I am writing to express my deep dissatisfaction and frustration with the quality of services provided by QuickBooks and the behavior of your staff and representatives. I recently subscribed to QuickBooks services and utilized them for less than two months. During this brief period, I experienced significant financial losses and even lost a valuable client as a result of the incompetence and lack of accountability exhibited by your team.
I am appalled by the fact that QuickBooks refuses to take responsibility for the mistakes made by your staff and agents. Instead, your representatives have consistently shifted the blame onto me, accusing me of not following directions or misinterpreting instructions. Such behavior is not only unprofessional but also displays a complete disregard for customer satisfaction and support.
One of the major issues I encountered was the misleading information provided by your employees. On multiple occasions, I was given incorrect guidance and directions, leading to further confusion and financial loss on my part. It is evident that your employees lack proper training and knowledge, as their incompetence has had severe consequences for my business.
Furthermore, the lack of accountability within your organization is deeply concerning. Instead of rectifying the mistakes made by your staff, I have been subjected to further inconvenience and financial burdens. As a customer, I expect the company to address and rectify the issues caused by its employees promptly. However, QuickBooks has failed to fulfill this basic obligation.
To summarize my grievances:
Financial loss: The errors made by your staff and agents have resulted in significant monetary losses for my business.
Lost client: Due to the mistakes and misleading information provided by your team, I lost a valuable client, which has had a negative impact on my business's reputation and bottom line.
Lack of responsibility: QuickBooks has consistently refused to take responsibility for the mistakes made by your employees, shifting the blame onto me instead.
Incompetent staff: The employees representing QuickBooks have demonstrated a lack of training, knowledge, and professionalism, which has contributed to the issues I have encountered.
I demand immediate resolution of these matters and appropriate compensation for the financial losses I have incurred as a result of QuickBooks' failures. I expect QuickBooks to review its customer service procedures, invest in adequate training for employees, and take steps to prevent similar incidents from occurring in the future.
If my concerns are not addressed promptly and effectively, I will have no choice but to escalate this matter further by seeking legal remedies and sharing my negative experience with QuickBooks on various online platforms and social media channels.
A.
To get refund, Intuit "encourages" you to reach out, they get back to you with a link that promises to connect you to the right agent, then the agent will send you the same link. It leads you to a never-ending cycle of getting a link, connected to agent who won't resolve issues but gives you a link. They proclaim that what they're doing is the help you needed, apparently a link of endless cycle. "You have 60 days after purchase to request refund, should you be dissatisfied with the product." Product is poorly designed, I deserve refund! I guess Intuit's negative yet accurate reviews are accumulating.
If you have a small business and expect to do your own bookkeeping/accounting and you are not a trained professional, do not use QB. My CPA can't even use QB without major issues since the online version forces updates and creates data quality issues, there are known defects that do not get addressed and cause major accounting issues. The support team overall is not helpful and just wastes your time and is the only time I get frustrated . Yes or no answers can take hours.
