Stay Inn Apartments

Don’t book this property they charged me £99 and didn’t send me any email till next day and the guy on phone hung up on me

Lots to improve on.
Uncomfortable.
Not the cleanest.
Charges charges charges if you dont do this, if you dont do that.
No housekeeping.
Difficult to use showers.

Honest opinion, pay more, and stay elsewhere.

If you like wasting money then book here. Takes your money and then cancels last minute. We got this booking as a replacement for a previously cancelled place and I can see why it wasn’t booked already. Cancelled because we are all under 25 however when we managed to get someone over the age of 25 they lied and said that all guests need to be over 25 (their policy says they accept children) and are now refusing to give us a refund despite not letting us stay either.

RUN, RUN, RUN!!!!! These are scammers posing as hotel operators. They took over £1000 from me and have refused to give it back because on the day of my check-in they said the hotel was unavailable. Bad enough you may think, so I made alternative arrangements. The hotel then came back and said the apartment is ready now but it was too late. Because I didn't book in that night (I had a 7 day booking) they said I broke their Ts and Cs so refused to give me back my money. They cancelled my booking not just for that night but the whole 7 days and said I'd broke my agreement. They have so many illegal clauses that you will not be aware of until you've paid your money. They refused to talk to me point blank because I booked through Expedia. There is so much I could say but time wont allow. They are scammers. To this day they still have over £1000 of my money and yet I've never set foot in the place. AVOID AT ALL COSTS, Dont say you haven't been warned!!!!!!

This has to be the worst holiday experience and I can only advice that they should be avoided at all cost.

Customer Service: This is the biggest disservice to the word customer care because its simply non existent. The minute we paid, we couldn't get in touch with anyone for queries. We kept getting passed around and eventually no one responded to either emails or calls.

Value for money: The apartments don't look anything like the pictures, they are pretty worse for wear. The power tripped off during the night and we couldn't get anyone to help. We were in absolute darkness all night. No one responded to our email but they kept sending emails to us to check out at the appropriate time.

Our Experience: From the minute we booked, we saw the deposit which was £500 in small print and you are forced to pay that amount before access to the apartment. We attempted contacting them to discuss the deposit but got no response. You also cannot call until the day of your booking we got to the apartment and had to stay outside for more than 30minutes before we could get in. The lighting in the apartment was poor, the windows were shut in and you could see a fine placed on the window for £500 if you open the window (who fines you for opening a window? If it's broken fix it).

UNDER NO CIRCUMSTANCES STAY HERE

I can not stress this enough. We were told to send a security deposit on the day of checking-in, where we were already stressed from traveling for the London Marathon.
We identified a number of health and safety concerns that poses a threat to human life. These were:

- Arching electrical sockets
- NO SMOKE DETECTORS
- Used needle and syringe in the freezer.

With regard to this last point, if a child were to have touched this, not knowing what it was, I don't wish to think what the outcome would be.

Please, if you listen to one review, make it this one. DO NOT GO ANYWHERE NEAR THIS COMPANY.

Disgusting unsympathetic disgrace of a place and customer service team. We were heading down for the London marathon to watch my partners brother run for a charity very close to our heart. On the way, my disabled 1 year old daughter stopped breathing and turned blue, we got rushed to Northampton hospital on blue lights and luckily she was okay in the end. However, when we tried to speak to this place, the man on the end of the phone was useless, he wouldn’t let us speak to his ‘ reservation manager’ he told us to request a refund through email and they emailed us back tonight at 9:30pm with about 5 words telling us we’re not entitled to a refund. We have the discharge papers for my little girl showing that she was admitted in the period of time, her details of her condition and we still unfortunately have lost a £250 deposit and £191 per couple on this stupid place. PLEASE READ ALL OF THE Reviews….