Carilion Children's Pediatric Medicine - Tanglewood

I chose to self pay at another provider just to get quality care! That should tell you how awful this place is to deal with.

I can't even go into great detail, because of the nature of the situation. However, I've never been given more conflicting information from staff, had as many issues, or seen as many doctors (other than the primary care doctor) as I have here. The doctors are nice, sure. But anything to do with paperwork, scheduling, policies, just awful. I've found myself coming in multiple times to take care of various issues that needlessly arose, which then became my job to fix, of course.

I think Carilion is going downhill, because as an adult, scheduling is already a nightmare (having to chase down appointments because no one calls you to schedule, etc). Too big for their britches, I suppose, considering all the expansions.

A fantastic place, that makes pediatric appointments and issues as painless and as simple as possible to deal with. Multiple specialties on-site that makes multiple appointments a breeze. Clean, orderly and the staff was fantastic. You're even provided a person to make sure you're where you need to be if you have a full day.

Just like every other review on here, this place will not answer a phone call. They send you to voicemail and call back hours later. I have an overdue prescription for my child that I cannot refill without them sending the okay to the pharmacy. I do not recommend this place.

Called in February 2022 to schedule my daughter's yearly check up, was told she wasn't due for a check up until November. Called in November was told they're not doing any check ups because of sick season. How does that make any sense. I see why they have such low ratings.

We called to get a sick appointment for our daughter and were transferred to a voicemail. We received a call an hour later from someone who said we had to leave a voicemail on the nurse line. They transferred us to an automated system that asked for the number we were trying to reach. We tried calling back and have been unable to reach anyone. We are now scrambling to get her seen at an urgent care. This is just awful.

I called this office specifically the GI clinic on April 28th about my child, no one answers the Nurse line. I called for the whole week and received no return call. I called the general clinic and spoke with a Nurse Beth who walked over to the clinic and gave them my information to call me back. No one returned the call. Its the first time I'm dealing with a group of healthcare people that gives me anxiety and I distrust. Their lack of care is astounding. Today is August 5th and I have been calling Gi since 11am this morning about a sick child and no one has returned my call.

I took my infant there with weight loss diarrhea and vomiting and absolutely nothing was done. The Doctor wrote in the notes that the child has no weight loss and left out qhat inreported. I am the mother of the child holding the child everyday i should know when her weight goes up or down without even needing a scale.. The baby has gained only 12oz in a whole month when her regular weight gain is 90z per week. Her chart shows her normal weight gain trend and and since it has decreased significantly I would hope a pediatric professional would see that as a cause for concern because that is below the average weight gain for any child below six months.

Assistants and residential ALMOST physicians should not be able to see CHILDREN, I took my very sick tot there and she had a positive RSV result, I told them I was very concerned about her rapid breathing and constant coughing and they IGNORED WHAT I SAID, I mean qhat do the people raising a child KNOW RIGHT????? I took her to Lewis gale a place with REAL doctors and after a quick chest xray it showed that SHE HAD PNEUMONIA!!! They basically made my tot suffer because they DO NOT LISTEN!! I had also called THREE SEPARATE TIMES to let them know to not mention something particular in front of the child, And OF COURSE they did it SEVERAL TIMES once again because THEY DO NOT LISTEN!! They THINK they know everything when it's the complete opposite and they don't know ANYTHING because they are to ignorant TRYING to "act" like they know what they are doing. I'd suggest to find a LEWIS GALE pediatric physician to ensure your child gets the best and proper care possible.