Quest Diagnostics

The worst experience and horrible customer service in my 51 years of life. I have never had a more terrible health service anywhere. Absolutely the worst lab support in Hanford Ca. Absolutely HORRIBLE!!! Job security workers who care less about helping people and earning their check. I hated it. I absolutely hated their lack of empathy or care. Go elsewhere. This business has to be a reflection of QD’s everywhere. They truly suck at helping people.

Great service! The gentleman was very kind and caring. When he took my labs today it was painless and very quick.

They make you set an appointment, but you end up waiting 45 min because they still allow walk ins and prioritize them. There’s not a human to talk to about problems on your appointment, while junkies are prioritized.

They truly do not care about you here all of the staff are rude and do not care they want you in and out. Especially if you are frightened of needles or blood they have no empathy for you whatsoever. Do not come here screw this place and the staff, sincerely hope this place shutdowns <3 with peace & love ( not really though)

Called beforehand and gave all of my information to make sure they could do my labs. When I get there and check in (I scan my insurance again) and wait for over an hr, I get into a room and am told they won't take my insurance. They pass off all of the responsibility to someone else and I leave with my time wasted. The only thing I would've done differently is not use them at all. I Do not recommend.

I have severe anxiety and have been doing my best to work harder on it, being more independent and putting more faith in people outside my realm of comfort especially now that I’m pregnant and will be seeing healthcare individuals much more now.

The only reason this is not a 1 star is because the nurse who drew my blood was incredibly sweet and helped me so much to calm down and not be anxious especially cause needles make me incredibly queasy. I don’t remember her name but she was a grandmother of 3 and just a very kind woman in general.

My complaint and reason why I cannot recommend anyone to come here who has anxiety and normally requires another person to accompany them, they threw out my fiancé and lied to me once I asked for my fiancé cause my anxiety was starting to get the better of me, they responded with “he went out to the car cause he didn’t want to wait inside”

When what really happened is some blue haired woman who claimed to be the “lead” refused to give him a mask, and rudely kicked him out of the building because “they did not have enough masks” when they absolutely did. So not only did this woman kick him out but kicked out one of the extremely few people who could help calm me down in the case of severe panic attack. I will be reaching out to higher individuals to get this resolved as no one should ever be treated this way, especially considering my severe anxiety.

I saw Christopher today. I informed him that I don't do well with getting blood drawn, due to past experiences. He was very reassuring, and he spoke calmly. I felt hardly anything when I got my blood drawn! I didn't have to wait very long to get in either. Quest is the best place to go for this