Dundonald Medical Centre

What can I say firstly there's one good doctor in this surgery and its doctor Wilson honestly he is a true doctor and has he's patients best interests at heart . My partner is currently in prison and doctor Henderson has said to the prison he's not a patient basically lied. when our son was born he only got hes 8 week vaccine we refused the others she then rang the social service's. my son was absolutely fine happy healthy. just because we refused the vaccine I thought that would be the end of it now my partner has went into prison and he couldn't get he's medication because Dr Henderson has said he's not a patient shes also said i know peopledont know what that means. I've never met this woman in my life neither has my partner til we joined dundonald medical centre I'm pregnant at the minute I've enough stuff going on and I also have to deal with unreasonable doctor's it doesn't matter whether you like a patient or not they still a patient treat your patients with respect and kindness. The whole surgery needs better staff that actually care thier patients.

Just tried for over an hour to get through.Was number 5 in queue for well over 20 mins then receptionist suddenly came on and said all appointments fully booked! I don't understand why you just cannot make an appointment without a GP having to ring you back. I don't mind waiting to be seen for a couple of weeks as
not overly urgent!! Just dreadful

Wish I could give a 0 stars. My 2 year old has been in A&E twice now and is having severe reactions to something been sick on and off for 4 weeks. I put off phoning because you're on hold for, at the very least, 45mins. I couldn't put it off any longer as hospital doctors told me to take her to GP for further tests.

I called this morning at 10am took over 100 redials to even get through. 45min long wait to talk to a receptionist who said 'no more appointments' she said try again tomorrow from 8:30. Not everyone has time to stay on the phone for over an hour.

Is it any wonder A&E is full, everything over the phone it would take them 10mins to call me. Continuing to hide behind covid is not an excuse as none of the reception staff have been wearing masks for 2 years.

Impossible to get an appointment. Clearly they have too many patients for the amount of staff. It's just very frustrating trying to phone every day and when you are lucky to get through you have to wait in a queue for at least 30 mins and all appointments are gone.

If there were Awards handed out to the worst GP surgery in Northern Ireland, Dundonald surgery would be a clear favourite. This place has it got so bad it is basically become just a dispensing pharmacy now.

It's virtually impossible to see any doctor or get talking to one. As a member for almost 20 years, I've watched this place slide into complete disarray.

You have half an hour on the phone between 8:30 and 9am to get through to speak to a doctor... It's like trying to win the lottery. The odds of even getting through to the receptionist, (let alone speak to a GP) are stacked against you. You can ring for 5 days in a row and never even get through.

Covid was the best thing ever happened to this surgery, it has allowed the doctors to hide away from the public (they are still doing it) and make it virtually impossible now to speak to, or see a doctor. The surgery is a disgrace.

This doctors practice is a disgrace, you ring your on hold for 30 mins. Then nothing happens you ring again in a queue of phone calls for 7.then you ring again your number 1 in the queue they still dont answer 30 mins later. The surgery should be closed down. They say there busy. Busy doing what. They shiuld beashamed. I even got on to my own mp. This is why people go to a&"e its anot a proper sur. Yery the staff need to be re trainned

Virtually impossible to get access to doctors. For 3 consecutive days I been trying to get a telephone consultation. Day 1 repeat dialling for 1.5 hours to only get onto reception answer machine queue, (for another 40mins! ) to be told all the spots are full, phone back tomorrow.
Did so, Day2, repeat dialling for 2 hours, didn't manage to get connected 🤷
Day 3, got connected after 40 mins, 30 mins in queue, to be told at half 9 all appointments taken. Emergencies only you'll probably need to ring back tomorrow 🤬