Aritzia

I wanted to return the super puff jacket I bought from your store within 3 days because the threads came out on the sleeves. However, the sales assistant at the cash desk said she could not return it. And she even told me that she could help me by cutting that rope with scissors if I wanted (like she was making fun of me!!!!!). When I said no, she said then I can just exchange. After taking my e-mail address and number, she took the necessary steps and told me that he would get back to me within 10 business days. I waited for them to call without a coat on the coldest days of winter. After 13 days, I finally got a call. When I went to the store and took my jacket back, I asked why I was called late, she said we called you twice and sent an e-mail, but I definitely did not receive a call or an e-mail. When I said this, she just said 'this is weird' like kidding. I definitely do not recommend the store, customer satisfaction is zero. They are very uninterested and arrogant. !!!!!!!

It’s like buying from a depaneur 🤦🏼‍♀️ bought a coat online , on their website it was mentioned that the original price is 450 and that it’s on sale for 405$ when I received the coat , the price on the tag was 398$ I was surprised but whatever
Anyway went and tried the extra small at the store because I felt like the small is too big, I told the sales women that I have a small at home but she insisted that I buy XS right away because it « flies » at that discount ! WITHOUT her mentioning anything about refund policies ! So I got the xs and went back home to get the S to refund it
No refund, store credit only 🤦🏼‍♀️ she mislead me into buying another one knowing that I can only exchange it!
It’s already overpriced for what it is and what am I to do with a store credit from aritzia ! I only bought the coat sur un coût de tête am not even fan of their quality

The Manager at this store is so Condescending… “The skinny middle aged Asian one”… Imagine being paid next to nothing to act like you’re a superior being. Sorry I made over 100,000 dollars last year; after tax… what did you make again?

Nice and cooperative employees .
Clean place .
Affordable prices .
Practical clothes for the winter .

Manager and her staff are not only professional but really listen and offer an exceptional service. Smiling and really wanting to help their clientele look at their best. Bravo to this exquisite team

The manager kaitlyn was so helpful …. What a great rep for this brand. She picked me outfits , Made sure I was ok , accommodating and had great taste . If I was ARITZIA i would move this gal up to headquarters . Such a such a pleasant hustler .

As soon as I entered I was greeted by the staff they were nice and helpful and gave me clothes advice actually and they took care of my items and reserved me a fitting room the only bad thing is that I asked them to find me a size M but they came back with a size S in a different pants style but i can't blame them they must be tired but anyways it was a great experience