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Reviews — 8
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Great place to let the kids go mental for an hour or two, but my twins did start to get a bit bored. But then they can be quite hard to please at the best of times! Decent food and facilities. Definitely book ahead as it can get busy.
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Staff weren’t around we had to wait a while to check in to the centre which went into our allocated time slot. The actual park itself was not how I remembered years ago. There was a lot of fun items removed such as the tyre swing, huge ball pit and much more which affected the bounce experience significantly as there wasn’t much activities as advertised on the website.
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I foolishly allowed my twin 12-year-old girls to go on the inflatables 5 minutes before their one hour session started. A member of staff angrily told them to get off and that they had lost their one hour play. After complaining to management (who were very polite) they explained that the member of staff was ‘special needs’ and the girls could go back on. By this stage the girls were too upset to play, so we requested a refund. As a family we fully support people with special needs, however; there are occasions when they shouldn’t be working with unaccompanied children, who may or may not, also have special needs.
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Because I didn’t make reservation they didn’t let my 6 year old son and they saw he was crying and they try to explain me it’s full okay I understand I said can you please explain to the 6 year old boy please he was crying all the way back to home because of this unhelpful staff and with less understanding the arena was only about 25-30 children and she was telling me it’s full booked and still let my son cry and send us back home they didn’t take him which is during the time I’ve seen so many people left but still said it’s full they will not take us because of safety what safety she talked about it when it was only 25 or 30 children in that arena. I asked to speak with manager she was even more rude than member of staff not happy with with situation and not happy with the staff and extremely not recommending this place.
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Perfect indoor play area for kids,small area for toddlers as well.but make sure book your slot before coming when we went there is 2 hours waiting time and also 1 hour is enough after 35,40 min kids get tired. Lovely experience kids enjoyed.
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Visited during week around 2-3pm with my 2 year old and it was empty, literally had the place to ourselves which was ideal as the play area for toddlers is tiny. As it was empty, I took him to the larger play area for the older kids and he loved it. Staff were helpful and really polite. Would happily go again if it's empty, however it's not worth the visit if you're just going to use the under 4 section.
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Went for my son’s birthday 🥳 nice experience, friendly staff. Will definitely be coming back. Have food and drink options as well, just be ready to stay after the kids because it like a gym 😂