Fasolino Memorials Co

I would like to thank Iris from Fasolino Memorials for the wonderful compassionate care that she gave to me at such a difficult time. Fasolino Memorials are very lucky to have such a wonderful representative working for them. From the first phone call, I knew I was in good hands, especially at such a vulnerable time in our lives. Thank you Iris for all you do and continue to do for us. God Bless You.

I contracted with this company to do additional engraving on a family headstone (4/2/19). i was told that ALL the necessary correspondence, drawings , permits, etc would take about a month. And that it would take about a month to complete the work, after I had approved the drawings and submitted final payment, IN CASH !!!
It is now 6/27/19, and to date the only correspondence I have received was a scratchy phone message with a lot of back round noise, music playing way to loudly, from a company identified as MEMORIAL CENTER, NY City NY, demanding to know why I had't taken action on the correspondence they supposedly MAILED!!! on 5/13/19.
From there it was "RUN AROUND CITY" !!! a series of people who didn't which end is up. I am still waiting for a return call from the so-called vice-president of the company, an email, and a hard copy delivered through the UNITED STATES POSTAL SERVICE.
What ever you do STAY AWAY FROM THIS COMPANY. They are no longer a family company ! They sold there, once good and well respected, name to some big conglomerate.

Tried to track down a missing monument from 30 years ago. Maya was pleasant, but the next person I spoke to was accusatory, insensitive, and downright nasty - Iris. If I wanted a company to deal with a family in grief, this is NOT the one I would go to.

Maya Nieves was very helpful with walking me through the options. Thank you!